If you have a fire or water emergency, please call us now at (618) 667-8648

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Archived Blog Posts

Why do Sump Pumps Fail?

5/3/2020 (Permalink)

Spring has sprung, and while we always hope that will mean sunny skies and warm weather, we in the Midwest know that that can also bring rainstorms and lots of wet weather. Many households in Madison County have sump pumps to help prevent flooding in rainy weather or in even in the case of other types of flooding. A sump pump typically kicks on when water is detected in an area and diverts that water to somewhere that it can safely drain. There are many different parts and variables to a sump pump, and if one of those is not working correctly, the entire system can fail. Some other thoughts to consider for sump pump safety are -  

  • Installation – It is important to follow the manufacturer's instructions carefully while installing a sump pump. Improper installation can void the warranty and potentially cause your sump pump to fail.  
  • Maintenance- It is important to check your sump pump 3-4 times a year to ensure that it is still working properly. It may also be helpful to check on it before the start of a rainy season or if a large rainstorm or other weather event is predicted. This helps to ensure that your pump will be working and ready to go when you may need it most. 
  • Power outage – Sump pumps typically do not have their own power system and are plugged into the homes power supply, so if the power goes out, the sump pump also shuts off. Some things to consider are to purchase a sump pump with a battery backup system, a sump pump that has an emergency alarm that will alert you if there is no power to the sump pump, or having a backup generator that can supply power in the case of an outage.  
  • Ensure that your sump pump is the correct size for the space – It is important to choose the correct size sump pump for the area it is being used for. It may be useful to consult with a professional in order to ensure that the sump pump you choose will be efficient for your home or business. A pump that is too large may have to overwork to adjust for less water being drained and wear out more quickly. One that is too small will likely not be able to keep up with the amount of water produced. 

If you have any questions or concerns about water damage in your Collinsville home or business, call SERVPRO of Collinsville/Troy at 618-667-8648. Our friendly and experienced team is available 24/7 because we know that emergencies can happen at any time.  

SERVPRO is here to help in this time of need

3/18/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. 

Specialized Training 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include: 

  • Kitchen/Food Areas 
  • Bathrooms 
  • Schools/Classrooms 
  • Offices 
  • Retail Spaces 
  • Water Fountains 
  • Shelving/Racks 
  • Sales Counters 
  • Carpets and Rugs 
  • Stair Handrails 
  • Elevator Cars 
  • Playground Equipment 
  • Fitness Equipment 

Specialized Products 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call Today for a Proactive Cleaning 

If your home or business needs deep cleaning services, or if you have any questions call SERVPRO of Collinsville-Troy today at (618)667-8648.  

Sources: 

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html 

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html 

Services for Commercial Properties

2/16/2020 (Permalink)

There are many different services that we offer for commercial properties. We understand that it is difficult at times to schedule services during business hours, so we can work with you to find a time that best fits you and your company's needs. If needed we can work in one section at a time in order to keep your business open while we work, or we can attempt to schedule it before or after business hours.  

In addition to our emergency water, fire, and storm clean up services we also offer many other cleaning services. These include, but are not limited to:  

  • Air Ducts and HVAC 
  • Biohazard 
  • Carpet and Upholstery 
  • Ceilings, Floors, and Walls 
  • Drapes and Blinds 
  • Odor Removal 
  • Sewage 
  • Trauma and Crime Scene 
  • Vandalism 

If you have any questions about our commercial services for your Madison County business or commercial property please call our friendly and experienced team at (618) 667-8648. Our team is available 24/7 because we know that emergencies can occur at any time, and a quick response is a necessity.  

Winter Fire Safety Tips

1/25/2020 (Permalink)

Fires can occur at any time, but there is often an increased risk of fires in the winter. There are several factors that can cause this increase.  

  • Increased candle usage  
  • Winter storms 
  • Improper use of portable generators  
  • Using different methods to heat the home. - This can include using space heaters, fireplaces, or wood stoves 

Some easy tips to prevent fires and practice fire safety in your Madison County home are:  

  • If you use a space heater or portable heater in your home ensure that it has an auto shut off feature in case it ever tips over or falls.  
  • Plug space heaters or portable heaters directly into an outlet, do not use extension cords or power strips 
  • Turn space heaters or portable heaters off before leaving the room or house.  
  • While using a fire place, place a glass or metal screen in front of the fireplace to prevent embers or sparks from catching anything nearby on fire. 
  • Keep anything flammable or that could catch on fire at least 3 feet away from any heat sources or open flames. 
  • Install smoke detectors and carbon monoxide detectors in each room of the house and check them monthly to ensure they are working and have working batteries in them. 
  • Have a professional clean and inspect your chimney and vents yearly.  
  • Place candles on a sturdy surface and ensure there is nothing flammable nearby them 
  • Ensure that you extinguish any candles before leaving the room or going to sleep 

If you have any questions about fire restoration or any other cleaning and restoration needs, contact our office at 618-667-8648. Our friendly, experienced team is available 24/7 because we know that emergencies can happen at anytime.  

I contacted SERVPRO, what happens next?

1/20/2020 (Permalink)

We know the importance of acting quickly after experiencing fire, water, mold or any other type of damage to your home or property. As time passes, the damage can worsen or spread to other areas.  Our team is available 24/7 in order to be able to quickly respond after any type of emergency or disaster. After you contact SERVPRO of Collinsville/Troy with questions about the cleaning and restoration services that we offer, there are several steps that will be taken. First, on the phone we will answer any questions that you have to the best of our abilities and set up a time to have one of our team members come out to your location. 

We respond quickly – We try our best to return any phone calls within an hour, and to get a crew on site to your location within four hours. This ensures that we can quickly gauge the damage and begin taking steps to ensure that the damage does not progress.  

Arrival on site – Once we arrive on site, one of our highly trained CSR’s will walk through and inspect the damage. They may take photos to share with your insurance company as we work with them as well through every step of the process. They will talk to you about the damage that they see, and the best way to begin the restoration process.  

Restoration – After the inspection, our efficient crew will arrive on scene and begin implementing the plan that was put in place by the CSR. Throughout this process we will continue to communicate with both you and your insurance company to make  sure that everyone stays informed and on the same page.  

If you have any questions about cleaning and restoration services for your Madison County home or business, call our friendly and qualified team today at 618-667-8648. 

Steps to the Water Damage Restoration Process

1/17/2020 (Permalink)

While every water damage emergency is unique and may need to be treated a little differently, at SERVPRO of Collinsville/Troy we have a few steps that we follow for every emergency to make it easier on you and to ensure that we make it “Like it never even happened.”  

  • Initial contact - First, we receive a call from the homeowner. Our team is available 24/7 in order to be quickly available in an emergency. We will ask several questions in order to fully understand the situation and be able to get a crew out as soon as possible. 
  • Inspection/Assessment - One of our highly trained CSR’s will come out to the property to assess the scope of the damage, answer any further questions you may have, and find out what steps need to be taken to complete the restoration process. 
  • Water extraction – Our efficient crew will come and complete the water extraction process. We use powerful pumps and vacuum units to remove the excess water from the property.  
  • Drying – We set up fans and dehumidifiers in order to quickly dry out the area. Our crew will monitor the equipment to ensure that it is working properly and is set up efficiently. 
  • Cleaning and Sanitizing – Our crew will clean all surfaces and belongings that were affected by the water damage. We have many different techniques for restoring your belongings and ensuring that no lingering odors or signs of damage remain.  
  • Restoration – The final step is to ensure that your home is put back to pre-damage condition. This may include repainting areas or replacing carpeting, drywall, or trim.  

 Throughout this entire process our team strives to stay in communication with the homeowner or property owner. We want to ensure that you are informed and involved every step of the way to make it as easy and stress-free as we can. If you have any questions about water damages or the restoration process, call SERVPRO of Collinsville/Troy at 618-667-8648.

Let's talk about Sump Pumps!

1/13/2020 (Permalink)

A sump pump can be an effective tool for preventing water damages. They are a water pump that you can place in your basement, crawl space, window wells, or anywhere that could possibly collect water in a bad rainstorm, flood, or even in the case of leaking pipes or appliances. Typically, you place the sump pump in a recessed area or the lowest point of your home or basement in order to automatically pump out any water that may accumulate.  

Most sump pumps have a float on them that detects the amount of water coming into the pump. Once the level of water reaches a certain point, the float will trigger the pump to turn on and begin pumping out and draining the water. While there are both automatic and manual types of sump pumps, typically the automatic ones are recommended since they are constantly running in case of quick build ups of water. The manual pumps require someone to turn them on in order for them to work.  

Some things to look for while considering a sump pump for your home are: 

  • Ensure that the pump is correctly sized for your home or property 
  • Consider a sump pump with an emergency alarm. This will notify you in case of pump failure, loss of power, or low batteries. 
  • Choose a pump made of sturdy materials that will hold up for a long period of time.  
  • Ensure that the pump you choose has a cord that will reach the nearest outlet and is compatible with your outlets in your home.  
  • Consider a pump with a battery backup option in case of power loss  

Here at SERVPRO of Collinsville/Troy we hope that you and your home stay safe and dry! If you have any questions about water damages or any other cleaning or restoration related needs, please contact our office at 618-667-8648. 

What do you get when you choose SERVPRO?

1/2/2020 (Permalink)

The company you choose for your cleaning and restoration needs is an important decision. You want to ensure that you choose a company you can trust to get the job done quickly and efficiently, as well as to keep an open line of communication with you throughout the entire process. When you choose SERVPRO of Collinsville/Troy to be your trusted company in the Madison County area you are getting several different things that include but are not limited to the following.  

  • We include you in every decision. We will work with and for you until the job is complete. Our team will communicate with you throughout the entire process as our main goal is to see you at your family happy and worry free! 
  • Our team utilizes the latest technology and equipment in order to ensure that your property and belongings are restored as quickly and professionally as possible. 
  • We will help with any cleaning or restoration needs, no matter how large or small.  
  • Our rule of thumb is to try and restore items whenever possible, but in case of loss we will provide you with an itemized list, along with pictures, in order to make the process as easy as possible for you.  
  • We respond to each call as quickly as possible. Our team is available 24/7 because we understand that emergencies can happen at any time.  
  • The crew members of our restoration team are trained in the latest techniques and technology so that they can get the job done quickly and efficiently every time.  

Services we offer at SERVPRO

12/30/2019 (Permalink)

Here at SERVPRO of Collinsville/Troy, we offer a wide variety of services to meet all of your cleaning and restoration needs. Our friendly and qualified team is available 24/7 in order to be available whenever an emergency may occur and to ensure that all of your questions are able to be answered in a timely manner. If there is a service that you need that we do not offer, we can work with our team of trusted contractors in order to get the job done quickly and efficiently. This ensures quality work, less stress on you, and an open line of communication.  

Some of the services that we offer for your Madison County home or business include but are not limited to: 

  • Water damage cleanup  
  • Mold remediation 
  • Storm damage cleanup 
  • Fire damage restoration 
  • Residential and commercial carpet and upholstery cleaning 
  • Ductwork and HVAC cleaning 
  • Sewage cleanup 
  • Odor removal 
  • Biohazard cleanup  
  • Trauma and crime scene cleanup 

If you have any questions about any of the services, we offer at SERVPRO of Collinsville/Troy, feel free to contact our experienced team at 618-667-6848.  

Signs that you may need a new water heater

12/29/2019 (Permalink)

A water heater is a critical household appliance, especially in the winter months. It provides hot water for showers, washing dishes, laundry, and so much more. It is important to stay aware of the condition of your hot water heater so that you and your Madison County home never get left with cold water. A leaking or damaged hot water heater can also cause water damage and significant damage to your home or property. Some signs that you can look for may be: 

  • Unusual noises – Typically a water heater makes some noises that would just become routine to hear, you may not notice them on a daily basis. However, if you hear anything unusual such as banging or clanging sounds, creaks or whines you should contact a repair person right away. This could be a sign that the heating element on the hot water heater is wearing out and unable to keep up with the demand of the hot water supply. 
  • Rust around the base of the hot water heater – This could be a sign that your tank is leaking or beginning to gather moisture. Catching this problem early on could help you to avoid a water damage.  
  • Variance in the temperature of your water- Is your water too hot? Not hot enough? This could be a sign that your water heater needs repaired or replaced. It may just need repairs or a part replaced, but it is always a good idea to have the entire unit checked for leaks or other potential problems at the same time.  
  • Hard water – If you live in an area known for hard water, and experience one or more of these signs you may have sediment gathered in the bottom your hot water tank. This would require the tank to be flushed to remove the sediment. If the problem is not treated, then the motor on your hot water tank could quit working or burn out.  

If you have any questions about water damages, or the restoration process, call SERVPRO of Collinsville/Troy at 618-667-8648. Our friendly and qualified team is available 24/7.  

Winter Weather Alerts

12/28/2019 (Permalink)

The weather can change quickly and go from being warm and sunny one day, to overcast and snowing the next. It is important to keep an eye on the weather reports in order to be properly prepared for the day.  Weather alerts can be confusing as there are many different technical terms and meanings. At SERVPRO of Collinsville/Troy we want you stay safe and ahead of any weather events that may occur. Below, we are going to talk about some of the different weather warning messages you may see.  

  • Winter Weather Advisory – An advisory occurs when less than 6 inches of snow or less than ¼ an inch of ice is expected to accumulate. It is still very important to stay updated on the weather and to be prepared because an advisory can quickly turn into a winter storm warning.  
  • Winter Storm Warning – A winter storm warning is issued when 6 inches or more of snow is expected, or a combination of winter weather such as snow, ice, sleet, or high winds may occur.  
  • Blizzard Warning –  A blizzard warning will occur when winds of over 35mph are predicted for more than three hours at a time along with lots of snow fall or snow that has already fallen that could blow around and reduce visibility. 
  • Ice Storm Warning – This occurs when ¼ an inch of more of ice is expected to accumulate. 
  • Wind Chill – This is more than just the temperature outside, this is talking about how cold it is with the moving air of the wind. It is typically colder than the temperature outside so it's important to look at both the temperature and the wind chill.  
  • Wind Chill Advisory – A wind chill advisory is when the wind chill is –15 degrees to –25 degrees. The winds must also be 10mph or higher. 
  • Wind Chill Warning – A wind chill warning means that the wind chill is over –25 degrees and the winds are 10mph or higher.  

Warning signs of Water Damage

12/15/2019 (Permalink)

Flood waters. Leaking roofs. Burst pipes. Leaky or malfunctioning appliances such as dishwashers, air conditioners, or water heaters. Though these problems are all different, they have one thing in common. They all can cause water damage and destruction of property.  

Water damage can be caused with a small amount of water or a large amount. It can also be caused by damp air or humidity. Due to this, there are times when water damage occurs when there is no or very little visible signs of water in the area. These are some of the warning signs to look for that may show you that there is water damage occurring. 

  • Damp or rainy weather that is persistent. This can cause an excess of moisture in the air, and the rain can cause flooding to occur.  
  • Standing water that is reoccurring in any area of your home.  
  • Leaks or drips in plumbing, hoses, or appliances. These can leak slowly over time which will both cause damage and raise you water bill.  
  • Bad smells. Mold and bacteria that comes from water damage may result in stale, musty odor.  
  • Stains or spots. Water damage may cause spots or mold stains on walls or ceilings. You may also notice peeling or flaking paint. 
  • Uneven surfaces. Water damage may cause surfaces such as walls, floors, or ceilings to bend or warp.   

If you see any of these signs or have any questions or concerns about water damage please contact our experienced team at SERVPRO of Collinsville/Troy at 618-667-8648. 

How can SERVPRO help you during a water damage?

12/14/2019 (Permalink)

It is important to begin the clean-up and restoration process quickly after a water damage. This will help to prevent further damage and potential mold problems, as well as to alleviate stress on the homeowner or property owner.  

At SERVPRO of Collinsville/Troy, we strive to arrive at each job no less than four hours after receiving the phone call and request to send out a crew. Our team is on call 24/7 and prepared to offer friendly, quick, and professional service at all hours.  

The steps we follow for a water damage are as follows: 

  • Inspection 

Our experienced team will walk through the property in order to determine the amount of damage and the best way to begin the restoration process. We will take photos, and communicate with the homeowner or property owner and the insurance company to ensure that everyone is informed and on the same page.  

  • Emergency Services 

We are available 24/7 for emergency services, including all holidays. These could include but are not limited to, extracting water, setting up drying equipment, placing tarps or boards to block leaks and prevent further damage.  

  • Monitoring 

We will send a team to monitor all equipment to ensure that the drying process is going smoothly and to keep you updated all along the way.  

  • Restoration Services 

After the drying process is completed, our team will clean any damaged areas and contents. We will also finish the restoration process by installing new carpeting or repainting walls as needed. A final walk through will always be completed with the homeowner to ensure that the job is completed to your satisfaction.  

If you have any questions regarding water damages call us at any time at 618-667-8648. Our experienced team is always happy to help!  

Keeping your pets safe in an emergency.

12/8/2019 (Permalink)

While developing an emergency plan for your family, it is important to consider the safety of your pets as well. Disasters such as storms, fires, earthquakes, tornadoes, or floods can also affect your pets. There are many different ways that you can prepare your pets for an emergency.  

  1. Place a sticker by your front door with all of your pet's information on it. This can include their name, breed, medical information, and any other information that may be needed. If an evacuation ever occurs, you can mark down on the sticker that your pets have been evacuated to alert rescuers.  
  1. Ensure that pets can be identified. Attach a physical tag to their collar and ensure that current contact information is included on it. Consider microchipping your pets. This will allow a veterinarian or other rescue group to identify your pet and retrieve your contact information if your pet gets separated from you or lost.  
  1. Have an emergency bag prepared with food, water, bowls, and a leash for your pets. Also consider including any medicines or first aid items they may need.  
  1. In case of an emergency or natural disaster, be aware of what emergency shelters, kennels and/or vets in the area may accept pets. This list could also include hotels that accept pets or family friends that may be willing to provide care for them.   

At SERVPRO of Collinsville/Troy, we want to ensure that your entire family, including pets stay safe. Having an emergency plan prepared, staying aware, and having a bag packed may help to keep your pets safe and more comfortable in case of an emergency.  

Restoring your business after a pipe bursts

11/18/2019 (Permalink)

When a pipe bursts in your business it can cause many problems and at times slow or bring business to a halt. Our goals at SERVPRO of Belleville–O'Fallon are to efficiently clean and restore your business after a burst pipe in order to get your business up and running as quickly as possible. There are also times when we can contain the damage and restoration process to one area in order to keep your business running while our team completes the job. 

If your business experiences a burst pipe there are a couple of steps to the process: 

1) Call a professional cleaning and restoration company 

In order to quickly clean and repair the damage caused by a burst pipe, contact a professional restoration company. The team at SERVPRO of Belleville-O'Fallon is available 24/7 to answer questions, complete an estimate, and dispatch a crew to get your business back up and running quickly.   

2) Remove all of the water and dry the area 

Once the crew is dispatched they will work quickly using specialized equipment to extract all of the water from the area. They will then use fans and dehumidifiers to ensure that the area is dry and free of excess moisture.  

3) Sanitize the area  

It is important to ensure that the area is sanitized and clean to ensure that mold or other bacteria does not grow or spread. Our team is experienced and trained to use specialized cleaning products to sanitize and prevent any further damage. 

4) Complete any necessary and final repairs 

Our team will walk through and ensure that all repairs are completed and that your business is back to looking “Like it never even happened”.  

Tips for ensuring a fun and safe Thanksgiving!

11/13/2019 (Permalink)

Thanksgiving is known for being a time for being thankful, recognizing the good things in our lives, enjoying good food, and spending time with friends. However, it is also knowing for being a time when many difference kitchen accidents, including fires, can occur. Here at SERVPRO of Collinsville/Troy, we want you to be able to enjoy your holiday with your family, so we put together a list of easy suggestions for having a safe and fun holiday.

  • Check all smoke detectors in the home to ensure that they are working and have working batteries in them.
  • Ensure that there is a fire extinguisher in the kitchen and that the individuals in the household have been trained on how to use it.
  • Have an emergency plan and escape routes mapped out in case of an emergency
  • Encourage children to stay out of the kitchen or cooking area to minimize accidents
  • Try to keep toys and other items off of the kitchen floor and counters, and ensure that there are no appliance cords left dangling on the counter.
  • Remain in the kitchen while cooking food on the stove top
  • Stay at home while the turkey is in the oven and check on it frequently

We hope that your holiday is full of fun, memories, and delicious food! If a fire or other emergency does occur, our team can be contacted 24 hours a day at 618-667-8648.

Candle Safety

11/13/2019 (Permalink)

Candles are a popular way to decorate a home. They come in a variety of colors, designs, and scents to match every decorating style and preference. While candles are used every day, they are often more popular around the holidays such as Halloween, Christmas, and New Year's.  However, the open flame can cause a risk of a house fire.  According to the National Fire Safety Association, candles can cause house fires resulting in up to $264 million dollars of property damage a year. In order to ensure the safety of your home and property, there are several alternatives to candles that you can consider. 

  • Flameless candles or battery-operated candles 
  • Wax warmers  
  • Electric candle warmers 
  • Oil diffuser or warmer 
  • LED string lights in decorative bowl or vase 

If you do choose to use candles in your home, consider these tips to keep your home and family safe. 

  • Ensure that candles are extinguished before leaving the room or going to sleep. 
  • Keep candles away from anything flammable  
  • Place candles on a sturdy surface 
  • Do not light candles if oxygen is being used in the home 
  • Ensure that children and pets are not left alone in a room with burning candles 

In the event of a house fire, call SERVPRO of Collinsville/Troy at (618) 667-8648 with any questions you may have. Our experienced team is available and willing to help 24/7.  

Questions during Water Damages

11/1/2019 (Permalink)

A water damage in your home or business can cause a great deal of stress and worry. During a water loss event, you may be also faced with many different decisions to make. You may ask yourself questions such as:

                -How will we get this cleaned up?

                -Who will clean this up and what process will they use?

                -How will we pay for this?

                -Where is the water coming from?

                -What caused this situation?

                -How can we prevent this from happening in the future?

SERVPRO of Collinsville/Troy can help to simplify this process and help you answer many of these questions. Our experienced and friendly office staff will communicate with both you and your insurance company. Our highly trained team is also available 24/7 to ensure that the job is completed quickly and efficiently.

If you have a water loss event contact SERVPRO of Collinsville/Troy at 618-667-8648 and we will help answer all of your questions and concerns!  

Fire Prevention Tips

10/30/2019 (Permalink)

There are many things that could cause a house fire. There are also many easy steps that we can take to prevent fires and keep our homes and families safe.

Some tips are as follows-

-Ensure that appliances are turned off and/or unplugged after use and before leaving the house.

-Check smoke alarms regularly to ensure that they are in working condition and have working batteries in them.

-Ensure that heaters are not blocked and there is nothing flammable placed near them.

-Inspect your chimney annually

-Have an emergency plan and escape route in place for the entire family should an emergency occur

At SERVPRO of Collinsville/Troy we want your home and family to remain safe and worry free. However, if a fire does occur, call 618-667-8648 24/7 to talk to our experienced team.

Don't let dirty ductwork get your air quality down!

10/28/2019 (Permalink)

As our temperatures start to drop, we tend to keep the doors and windows to our homes and businesses shut tight to keep the cold weather out. This also keeps the air trapped inside and recirculating through the building. Without regular maintenance and cleaning, ductwork can become dusty and dirty. This will cause foul odors, dust, mold, and other contaminants to be circulated around the building which will result in poor air quality in your home or business.

Cleaning the ductwork helps to improve the air quality and gain energy efficiency. Odors will be less noticeable and the potential for mold growth will be reduced. This can also help to remedy any bacteria, fugus, or mold that may be in the ductwork.

Does your ductwork need cleaned? SERVPRO of Collinsville/Troy can help! Contact our team at 618-667-8648 today to schedule or ask any questions you may have.  

Why should you choose SERVPRO of Collinsville/Troy?

10/23/2019 (Permalink)

SERVPRO of Collinsville/Troy has been a part of the Madison county community since 2006. It is a locally owned and operated company; the owners opened their first SERVPRO franchise in 1993. We always strive to be a part of the community by participating in local events.

Our entire staff is always ready and prepared to help you in an emergency. This includes our friendly and efficient office staff who communicate with both you and your insurance company throughout the entire process. We also have our production team who always put forth a diligent effort to get each job completed quickly and correctly every time. Our team is always available to answer any questions or concerns you may have. We are ready and waiting to make things "Like it never even happened".

Contact us today at 1-618-667-8648 to schedule a free estimate with our experienced team!

Insurance Professionals Choose SERVPRO

9/25/2019 (Permalink)

Why Many Insurance Companies Use SERVPRO

SERVPRO of Collinsville/Troy has worked with many insurance agents and claim adjusters. We understand your situation. An agent or adjuster has a responsibility to keep claim costs down while providing the best services possible for clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Collinsville/Troy performs pretesting on every loss so we can determine if it can be restored.

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of Collinsville/Troy. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Claims Inventory Service
SERVPRO of Collinsville/Troy can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Clients
A SERVPRO of Collinsville/Troy professional's job is to reassure clients, perform quality service, and report to you quickly. We know it is the insurance professional’s job to interpret the policy and adjust the claim. We don’t want anyone to have to deal with problems from vendors. Working with you and your clients, we strive to save  time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Collinsville/Troy's documented, measured performance increases value for you, your agency, your managers, and your clients.

Always Here To Help 
SERVPRO of Collinsville/Troy will reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Don't be afraid of Storm Clean-up

6/26/2019 (Permalink)

SERVPRO of Collinsville/Troy can help you in many ways during or after a storm hits. We do roof tarps, board ups and immediate water and fire restoration and clean up! We understand how stressful it is to deal with damage to your home or business. Our crews work hard to quickly restore your home or business back to how it was before!

Storms can be scary and we sure have had a few in the last week. There are many outcomes that can happen during a storm. Tree falling on your home or business, flooding, lighting strikes causing a fire, and many more. SERVPRO of Collinsville/Troy is always ready for your storm damage! Our crews are well trained and ready 24/7 to make your home or business look "Like it never even happened." 

If you experience any damage this storm season be sure to give us a call! 618-667-8648

Flooded Warehouse

6/11/2019 (Permalink)

Of all of the disasters that could happen to a home or a business, floods are the most unpredictable, because of the damage they can cause. Depending on how bad the flood is, a home or business owner may be able to salvage there structure by disposing of furniture, carpets and drywall. However some floods can do as much as tens or hundreds of thousands of dollars in repair cost. Unfortunately, some flood damage is not covered by your insurance company.

When you have a flood in your home or business, such as a flooded warehouse, it's important to have  the structure dried out and cleaned as soon as possible. The longer the structure stays wet, the more of a chance of mold growth.

When flooding happens in Collinsville, Troy, or the surrounding areas, it's best to have a SERVPRO Franchise Professional come and properly dispose of any damaged contents, and properly dry out the area and sanitize. And make it, "Like it never even happened."

Call SERVPRO of Collinsville/Troy at 618-667-8648 

Benefits of Smoke Alarms

5/31/2019 (Permalink)

Smoke alarms save lives. They can detect a fire early, and alert consumers, giving them valuable time to escape. Despite that well-known fact, about two-thirds of fire deaths take place in homes with no smoke alarms or no working smoke alarms, e.g., smoke alarms with no batteries or dead batteries. Every year, there are more than 300,000 residential fires. Many are preventable by following a few simple steps.  According to www.cpsc.gov.

Install smoke alarms in your home. CPSC recommends smoke alarms on every level of the home, outside sleeping areas, and inside bedrooms.

Replace batteries annually.

When shopping for smoke alarms, consumers should consider the different types of smoke alarms.

Both types are effective smoke sensors. Ionization type detectors respond quickly to flaming fires. Photoelectric type detectors respond sooner to smoldering fires. Because both ionization and photoelectric smoke alarms are better at detecting distinctly different yet potentially fatal fires, and because homeowners cannot predict what type of fire might start in a home, CPSC staff recommends consumers install both ionization and photoelectric type smoke alarms in their homes. There are smoke alarms that combine both detection technologies into one unit called dual sensor smoke alarms. In addition, consider interconnected smoke alarms. Interconnected smoke alarms allow all smoke alarms in the home to sound if one has detected smoke, and they may provide improved protection and offer more time to escape a fire.

We hope that working smoke alarms will keep fire or smoke damage from ever happening to you, your family or your business.  If you need us SERVPRO of Collinsville/Troy is here to help 24/7 at 618-667-8648.

Collinsville Area Smoke and Soot Clean-up

5/31/2019 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Collinsville/Troy will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 618-667-8648

Important Tips for Recovering After Roof Damage

5/31/2019 (Permalink)

If high winds or hail damage your roof in Troy IL , you’re probably wondering what to do next. Storm cleanup and restoration companies may simplify the process because of their experience in handling all the details of this kind of disaster. Here are four steps the experts can help with to make your roof repair less stressful.

  1. Protect the Affected Areas


One of the most pressing worries after roof damage occurs is preventing further property destruction. While more permanent solutions can take time, covering the affected areas with a tarp is a quicker fix. It can help protect your house from the elements while the rest of the repairs take place.

  1. Remove Water and Dry Absorbent Materials


Next, the experts can use specialized equipment such as pumps and wet/dry vacuums to remove any standing water. Then comes the crucial step of drying any porous building materials such as drywall and wood. Industrial-strength dehumidifiers and high-speed air movers help with this step, which can prevent the contents from swelling, warping, or becoming moldy.

  1. Complete Restorations


Technicians can also complete or coordinate all necessary reparations. These include simpler things such as repainting the walls as well as more complex jobs such as drywall replacement, floor installation, and roof repair.

  1. Call Your Insurance Company


Whenever your home suffers from storm or wind damage, it can also be important to call your insurance company. An agent will likely ask questions about the extent of the problem to determine the company’s next steps. Cleanup and restoration companies encounter insurance companies' questions regularly and may be able to help you answer them more thoroughly.

When storms harm your rooftop, the cleanup and restoration can be complicated and time-consuming. Hiring professionals to help with everything from the water removal to the roof repair can lessen your workload and help guarantee your home is as close to its pre-damage state as possible.

For more information, please call SERVPRO of Collinsville/Troy at 618-667-8648.

Commercial Flooding

5/30/2019 (Permalink)

Water intrusion in commercial buildings can damage high-value equipment like computers and building services such as HVAC, lighting, elevators and security equipment. Common long-term consequences of water damage; like the growth of toxic mold, may be even more problematic than in a home due to the larger occupancy of a business or commercial enterprise. When a greater number of people with a wider range of sensitivity are exposed to mold and bacteria spores, health impacts may be significantly magnified, perhaps leading to an enforced closure of the facility until the situation is fully remediated.

Nobody is ever ready for a flood especially at work! Water intrusion may be more severe in commercial buildings than in a residential setting, and the effects more extensive. Many commercial structures have a larger volume water entering the premises through plumbing supply lines, and at a higher water pressure. The quantity of outgoing sewage is greater than a typical residence, as well. Also, commercial buildings tend to be of larger square footage than a home, so entry points for water intrusion through areas like the roof, exterior walls or windows are commensurately greater in number.

Typical issues from water intrusion in the commercial environment include:

  • Water from roof leaks penetrating through ceilings. Chronic leakage through the roof may proceed unnoticed for long periods, hidden by suspended ceiling panels or in electrical or HVAC service areas above.
  • Ruptures of water supply lines typically release clean (white) water.  Sewage backups or leaks in drain pipes release toxic (black) water that may be a biohazard and require evacuation of the premises.
  • Flooding from external sources can result from heavy rains, storms such as hurricanes, rapid snow melt or local overflowing lakes or rivers.
  • Moisture intrusion through the building envelope is typically more subtle. Humid outdoor air may be drawn in through structural cracks and gaps. Over a period, chronic dampness forms in spaces like wall voids, unventilated attics and service areas, spawning hidden mold growth that persists unseen.

For professional remediation of water intrusion in commercial buildings and secondary damage such as mold growth, contact SERVPRO of Collinsville/Troy at 618-667-8648.

Storm Safety Tips for You and Your Employees

5/29/2019 (Permalink)

During thunderstorm season in the Collinsville Troy area it is likely that your employees will be at work when a storm hits at some point. Having an emergency plan and proper maintenance of the property can keep everyone safe until the storm passes. Here are some safety tips to use if storms interrupt your workday.

Have an Emergency Kit

Every commercial property should have an emergency kit. You could lose power or be stranded during the storm, so it's important to be prepared. A good emergency kit should contain:

  • Bottled water
  • Non-perishable snacks
  • Flashlight and extra batteries
  • Battery-operated radio
  • First aid kit
  • Emergency contact numbers

You may never need to use your kit. It's better to have it and not need it than to need it and not have it.

Go to the Emergency Area

Designate an area in the building where employees know to gather if a storm hits. Ideally, it will be in an interior part of the building where you can rely on solid walls to provide protection. High winds can throw debris through windows or skylights, so try to steer clear of places with lots of glass during a storm. You can hire a SERVPRO of Collinsville/Troy to clean, repair or replace damaged parts of your building after the storm, but people are irreplaceable.

Maintain External Features

Well-manicured trees and shrubberies are less likely to break and cause problems during a storm. Keep trees trimmed so that they resist winds more readily. Lightning rods were probably installed on your building when it was constructed. They should be inspected on a regular basis and maintained so that, when they are needed, they do the job they were designed to do.

A storm may interrupt the day, but with the proper precautions, it doesn't have to disrupt lives. By following these tips, you can keep yourself and your employees safe if a storm is in your area.

Emergency Ready Plan

Have an emergency ready plan with all the information your employees need in one place.

CALL SERVPRO of Collinsville/Troy today at 618-667-8648.

We will help you prepare an emergency plan at no cost; all it requires is a little time, making it a great value that could help your business and employees be ready for an emergency.

Flood Water Tips

5/21/2019 (Permalink)

During this time of year, we see a lot of rain in the Madison County area. Across the United States though, flooding is one of the most commonly widespread weather-related disasters. Whether your home or business is in the country, in town or near a river  there is always potential for flood damage Though you may have never experienced a flood in the past, there’s no level of security to assure that you will not in the future. Did you know that 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities?  According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster.  The ARC offers the following safety tips:

Stay away from floodwaters

If you approach a flowing stream where water is above your ankles, stop, turn around, and go another way.  Six inches of swiftly moving water can sweep you off of your feet.

Driving on a flooded road

Turn around and go another way.  If you are caught on a flooded road and water are rising rapidly around you, get out of the car quickly and move to higher ground.  Most cars can be swept away by less than two feet of moving water.

Keep children out of the water

They are curious and often lack judgment about running water or contaminated water.

SERVPRO of Collinsville/Troy is prepared to handle any size disaster. Call SERVPRO of Collinsville/Troy at 618-667-8648 for flood cleanup. Always be prepared and ready. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. SERVPRO of Collinsville/Troy is prepared to handle any size disaster. The quicker work begins; the earlier your home or business can return to “Like it never even happened.” 

Steps to Take Immediately After Storm Damage

4/30/2019 (Permalink)

Take Safety Precautions

Heavy winds and rain can create physical hazards such as collapsed roofing materials, window damage, collapsed walls or standing water in the basement or home interior. In addition, moisture can soak into furniture, carpeting, and building materials making the perfect environment for mold growth that can cause health issues. Shut off the main gas line if you smell gas. Beware of broken glass, exposed nails, and other sharp objects on the property. Contact SERVPRO of Collinsville/Troy to help do basic tasks to secure your property and make it safe to use. If necessary, arrange for an alternative place for you and your family to live while your property is being restored to safe living condition.

Photograph the Damage

If it is safe to move around your property, use your cellphone or a camera to photograph the damage so that you will have a record for your insurance company. This action will ensure that you are fully compensated.

Contact Your Insurance Company

Contact your insurance agent to notify them about the damage to your home immediately. The company will send out an adjustor to determine the extent of the damage so that payment for repairs can be made.

Look Into Federal Disaster Assistance

The federal government may have declared the area affected by the storm as a disaster area that is eligible for low-cost loans to help restore your property to normal. You will be required to file documents to receive these loans.

When a storm-related disaster strikes, it may seem overwhelming, but these steps can help you to begin the process of restoring your home, and your life, to normal. At SERVPRO of Collinsville/Troy, we provide 24-hour emergency disaster service. We specialize in the stabilization and restoration of homes and businesses that have suffered small or large loss from water, flood, wind, storm, fire damage, and smoke disaster.

Call SERVPRO of Collinsville/Troy at 618-667-8648

Had a Disaster? How to Choose the Right Restoration Company

4/23/2019 (Permalink)

SERVPRO of Collinsville/Troy, we are here to make your disaster "Like it never even happened."

Disasters are devastating. Whether caused by water, fire, or storms, they can turn your world upside down in a matter of moments. Even the strongest of us can feel helpless, not knowing where to turn after a catastrophe. But fortunately for you, SERVPRO of Collinsville/Troy is nearby and stands ready to help you.

Three of the Best Reasons to Use SERVPRO of Collinsville/Troy

  1. TRAINING – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Additionally, our industry professionals regularly attend SERVPRO continuing education classes.
  2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more. During the past few years, there’s been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Collinsville/Troy to restore your property quickly, reliably, and more effectively.
  3. EXPERIENCE – SERVPRO is not some fly-by-night type of company. They started over 50 years ago and currently have over 1,700 franchises nationwide. The owners SERVPRO of Collinsville/Troy is proud to have been in business in the St. Clair/Madison county area for over 25 years! The extensive knowledge we’ve gained during that time makes us the go-to disaster restoration company to call. Our experience will enhance your experience with us!

But why SERVPRO? After all, there are other companies who make the same claims. Why not just pick one out of a hat? Consider this: if you have to undergo surgery due to a dangerous and life-threatening condition, wouldn’t you insist on having a surgeon with extensive training, years of experience, and a sterling reputation to get you back to good health? Well, your property is probably the biggest investment you’ll make in your lifetime, so it’s also very important to have a company with the knowledge, experience and reputation you can trust to return your property to its preloss condition or better and so make your disaster "Like it never even happened."

We sincerely hope that you’ll never be in a situation where you need to call a disaster restoration company. But if you do, give us a shout at 618-667-8648 and we’ll make the event as painless as possible.

What You Can Do For Storm Damage After Calling SERVPRO of Collinsville/Troy

4/16/2019 (Permalink)

What you can do until help arrives

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency? Call SERVPRO of Collinsville/Troy at 618-667-8648

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Are you and your employees prepared?

3/18/2019 (Permalink)

If an emergency were to happen in your business today, would you and all employees be prepared? If your answer is no then don’t be frightened! SERVPRO of Collinsville/Troy is here to help! We can come out to your business and set up an Emergency Ready Plan for FREE!

What is an Emergency Ready Plan aka ERP? An ERP is a packet for you and your employees to have to help keep everyone calm during an emergency. The packet includes a property overview, building access information, an emergency action checklist, contact information for the local Fire Department, Police Department, and Hospital, pictures of all shut off valves and description of location, and more. We can add any information you think would be necessary for an emergency. For example: we can add photos and locations of all fire extinguishers, add a map for fire routes, and even add where the safe areas are for a tornado or earthquakes.

Give us a call at 618-667-8648 to set up an appointment for you FREE ERP!

Have a leak or a mold problem? Call the experts!

3/11/2019 (Permalink)

With the snow melting and the rain we had the chances of water leaking into your home or business is higher. If you notice a leak or areas that are wet; we recommend finding the problem and fixing it as soon as possible. Mold can grow from just the smallest amount of moisture in your home. Properly drying out the wet areas will lessen your chance of mold. If you notice any mold growth contact SERVPRO to come in and start the remediation process. Leaving mold untreated can be very harmful to you, your family, workers, and customers.

There are three signs of mold you can check for.

1.Visible Mold

2. Strong musty odors

3. Excessive humidity

If you see any of these three signs give us a call. We are available 24/7 to take your calls and to service your needs. Let SERVPRO keep your home or business safe by doing what needs to be done to clean it. Don’t wait too long to give us a call. The sooner you call the sooner your home or business will be safer and mold FREE.

Give us a call at 618-667-8648

Continuing Education Classes!

3/5/2019 (Permalink)

Attention all property insurance agents and adjusters! SERVPRO of Collinsville/Troy hosts many FREE continuing education classes throughout the year at their office located in Troy, IL. 

We have a class coming up quickly! It will be held on Tuesday April 23. There will be a morning class and an afternoon class. You can attended one or both. 

The morning class will be from 9am-12pm and the topic will be Ethics and Professional Standards 2019.

The afternoon class will be from 1pm-5pm and the topic will be Water, Biohazards, Trauma & Hoarding Claims. 

If you are needing to get your hours done this year please contact our office at 618-667-8648 and we can fax you an enrollment form. These classes do fill up quickly!

Fire safety tips

2/26/2019 (Permalink)

In the last few weeks there have been multiple fires in the surrounding areas and I wanted to take this time to remind everyone to be prepared by following the fire safety guidelines listed below: 

  • Everyone in your household should help make a plan. Walk through your home and inspect all possible exits and escape routes. 
  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room, outside each sleeping area and on every level of the home.
  • Everyone in the household must understand the escape plan. When you walk through your plan, check to make sure the escape routes are clear and doors and windows can be opened easily.
  • Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.
  • Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.
  • Have everyone memorize the emergency phone number of the fire department. That way any member of the household can call from a neighbor's home or a cellular phone once safely outside.
  • If there are infants or family members with mobility limitations, make sure that someone is assigned to assist them in the fire drill and in the event of an emergency. Assign a backup person too, in case the designee is not home during the emergency.
  • If windows or doors in your home have security bars make sure that the bars have emergency release devices inside so that they can be opened immediately in an emergency. Emergency release devices won't compromise your security - but they will increase your chances of safely escaping a home fire.
  • Tell guests or visitors to your home about your family's fire escape plan. When staying overnight at other people's homes, ask about their escape plan. If they don't have a plan in place, offer to help them make one. This is especially important when children are permitted to attend "sleepovers" at friends' homes.
  • Be fully prepared for a real fire: when a smoke alarm sounds, get out immediately.
  • Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

We have rain, snow, hot and cold! Keep your eye on the weather!

2/7/2019 (Permalink)

Between temperatures going up and down, the snow melting and the amount of rain we have been getting; the chances of pipe breaks, sump pump back ups, and flooded homes are higher!

SERVPRO of Collinsville/Troy is available no matter what day or what time for your calls and to start work. Whether you want an estimate before work is started or you want a crew out working in the middle of the night; we are here!

We will work with your insurance company or with you if the job will be self pay. Don't hesitate to ask us questions. Our staff is here to assist you and assure you the clean up and restoration will be done the right way.

If you need us call us at 618-667-8648

Prevent Your Pipes from Freezing

1/28/2019 (Permalink)

When the temperatures drop prepare your home or business to prevent your pipes from freezing. If your pipes freeze the chance of them bursting is much greater. Here are a few tips to help prevent your pipes from freezing.

  • Keep garage and exterior doors closed as much as possible.
  • Make sure no cold air is leaking through your windows or doors.
  • Keep your thermostat set to the same temperature during the day and night.
  • If you will be going away for a few days or more keep the heat running and set no lower than 55 degrees.

Dealing with a water damage is stressful especially during the Holiday season. SERVPRO of Collinsville/Troy is always here to help in your time of need.  

Give us a call at 618-667-8648.

Assessing your water damage.

1/15/2019 (Permalink)

Flooded basement due to a pipe leak.

A water damage happens when a pipe breaks, plumbing backs up, flood waters rise, or a number of other reasons in which water enters a structure.

Water restoration is the act of making it "Like it never even happened." which is our specialty at SERVPRO of Collinsville/Troy. 

Many homeowners who experience a water damage often don't know where to start. The first step is assessing the situation and responding appropriately.

There are two criteria for categorizing water damages: Class, and Category.

The Class of water damage refers to the extent of damage and how much moisture has been soaked up (or bound) in the building material.

There are 4 Classes of water damages:

Class 1 - water is confined to a small area and materials absorb very little water.

Class 2 - where wet materials represent approximately 5-40% of combined floor, wall, and ceiling surface area in a space

Class 3 - wet materials represent more than 40% surface area

Class 4 - this class of damage is a special case where water has been deeply absorbed into the structure and special methods need to be employed beyond a regular drying plan.

Category refers to the level of contamination caused by the water:

Category 1 - originates from a sanitary source, meaning a supply line or sink overflow with no contaminants

Category 2 - water that contains some contaminants such as washing machine or dishwasher rinse water

Category 3 - this includes all water that is significantly contaminated and can cause illness if ingested. This would include sewage, standing water with microbial growth, or water from a toilet containing fecal matter

If you have a water damage that needs to be assessed and for help with the cleanup call SERVPRO of Collinsville/Troy at 618-667-8648

We love hearing back from our customers!

12/26/2018 (Permalink)

SERVPRO of Collinsville/Troy loves to hear back from our customers. Our crews work hard everyday to make your disaster look “Like it never even happened.” Receiving your testimonials helps reassure our employees of how well they are doing and makes them want to work even harder!

Here are just a few reviews we have received recently.

“The carpet in the council chambers looks great.”

— Michele in Troy, IL

 
“No complaints.  All of the men working here did a wonderful job!  That would be Mike M, Brandon S, Brandon R., Dalton and Jason.  They were friendly, well informed, and patient about explaining the process.  I definitely would use SERVPRO again.”

— Leslie in Lebanon, IL

“The team that showed up at my house was some of the most professional people I've dealt with.  Amazing experience.  The duties they did were just as explained to me.  All of the workers deserve a raise!!! They totally dismantled a bedroom that had been damaged during a recent storm.  Removed all of the wet material and cleaned up!  just the people we needed during this time of need.  Thank you SERVPRO!  Also the original time given for the job was 5-6 hours.  They had it done in 3 hours!”

— Corey in Waterloo, IL

If you ever need our service, we are just a phone call away! Call us at 618-667-8648

Let us clean up your post Holiday mess!

12/17/2018 (Permalink)

The Holiday season is always a busy year for hotels. Family members coming in town, company Christmas parties, New Year's Eve parties and more. The more people the more messes that are made. 

Have people tracked dirt or mud throughout your lobby?

Did a party get a little too wild?


Sometimes your personal cleaning staff can't clean all the messes that are made. Don't worry! SERVPRO of Collinsville/Troy also specializes in commercial carpet cleaning, spot and odor removal, vandalism clean up and so much more! We also understand the need to get the job done quickly. Our crews are available to work around your schedule.

Give our office a call anytime and our crew will make that mess look "Like it never even happened."

618-667-8648

Pipe burst floods home.

12/10/2018 (Permalink)

View from the front door. Water was flowing throughout the whole house.

This family came home from vacation to find their home flooded. The pipe for their kitchen sink busted and water was flowing for roughly 2-5 days. Serious damaged occurred to this newly built home. The upstairs flooring started buckling and the basement ceiling drywall had fallen.

When we arrived on site the CSR did a walk through to determine what all needed done. The crew began extracting all the water and removing the carpet. Our next step was to remove the ceilings in the basement, all flooring, start drying out contents and setting equipment to prevent mold growth.

A disaster like this can be prevented by turning your water off when you leave for vacation. Many never think it will happen to them. But if it does you can always count on us to be there!

Give us a call at 618-667-8648 to make your disaster look "Like it never even happened."

Holiday Safety Tips.

12/7/2018 (Permalink)

We all enjoy lights during the holiday season but beware of the possible danger.

Holiday lighting poses a real fire risk if not used safely. So before you finish the

holiday decorating, be sure to check out these holiday lights safety tips:

Christmas Trees

Many artificial trees are fire resistant. If you buy one, look for a statement specifying this protection

A fresh tree will stay green longer and be less of a fire hazard than a dry tree

Use only Christmas tree lights that are rated for indoor use and tested for safety. Check for the label of an independent testing laboratory like Underwriters’ Laboratory (UL).

If you have a metallic Christmas tree, never put electric lights on it to avoid the risk of electric shock.

Before using lights, check each set of lights for worn or broken cords, broken or cracked sockets, and loose bulb connections. Replace damaged lights.

Connect no more than three standard-size sets of lights into an extension cord. Don’t overload electrical outlets or extension cords, instead plug lights into different circuits around your home.

Don’t fasten colored spotlights onto metallic trees. Use them above or beside your tree to prevent tree branches from becoming charged with electricity from faulty lights.

Turn off the all Christmas lights and decorations when going to bed or leaving home.

Keep pets safe by protecting electric cords and tree lights so that they can’t chew them and get electrocuted.

Outdoor Lights

Make sure outdoor lights are rated for exterior use by an independent testing laboratory. Exterior lights and extension cords used outdoors need to be weather-resistant.

Fasten outdoor lights securely to trees, house, walls or other firm support to protect from wind damage. However, don't attach light strings with nails or staples as these can cut through the wire insulation and start a fire. Use only UL-approved hangers.

The tree can become charged with electricity from faulty lights, and any person touching a branch could be electrocuted! To avoid this danger, use colored spotlights above or beside a tree, never fastened onto it!

Take exterior lights down within 90 days to prevent hazards from weather damage or animals chewing on them.

Store lights safely after taking them down. Tangled lights can lead to damaged cords and broken sockets. They can be difficult to untangle! Wrap the strings around a piece of cardboard, cover them in paper or fabric, and then store in a sturdy container until next year.

Candles

Never use real candles to decorate a tree. Use battery-operated, flame-less LED candles instead.

If you do use real candles, follow these candle fire safety guidelines:

Use only non-flammable candle holders.

Place candles where they can’t be knocked down or blown over.

Keep candles away from any flammable objects like decorations or drapes.

Never burn candles near trees or greenery.

Never leave a burning candle unattended. .

Keep safe this Holiday season.  SERVPRO of Collinsville/Troy is always here to help

Trying to sell a home?

11/19/2018 (Permalink)

Are you wanting to sell your home or are you a realtor trying to sell? When you are wanting to put your house on the market deep cleaning your home is a great first step. Having a freshly cleaned home makes it more appealing to the potential buyer.

SERVPRO of Collinsville/Troy specializes in general cleaning, carpet cleaning, deodorization, odor removal and more. 

The crew will wipe walls, ceilings, trim, lights, cabinets and anything you want us to clean. We can clean out your duct system, professionally clean carpets, upholstery and drapes. 

Did you run into a problem while inspecting your home? SERVPRO of Collinsville/Troy specializes in mold remediation as well!

Give our office a call to get your cleaning estimate scheduled.

618-667-8648

Thanksgiving safety tips.

11/14/2018 (Permalink)

Thanksgiving is already next week. SERVPRO of Collinsville/Troy wants to wish everyone a wonderful and safe Thanksgiving Day! To help keep you, your family and your home safe this year take a look at these tips:

  • Stay in the kitchen when cooking.
  • If you leave the room, turn off the stove and move the pan from the burner.
  • Keep things that can burn — oven mitts, towels, and wooden spoons — three feet from the stove.
  • If a fire starts, slide a tight-fitting lid on the pan and turn off the heat.
  • Avoid loose-fitting clothing that can easily catch fire.

Cooking fires is one of the main causes for home fires a year. Being aware and paying attention while you are cooking will help prevent a fire from starting. Stay safe this Holiday Season and remember SERVPRO of Collinsville/Troy is always Here To Help!

SERVPRO has crews in Florida!

11/6/2018 (Permalink)

Loading equipment for Florida.

SERVPRO of Collinsville/Troy sent 5 of our crew members down to Florida at the end of October, to help with restoration and clean up from the hurricane. Our crews are working hard to help as many people as we can. 

SERVPRO as a company has a Storm Team. There are franchises all over the US that participate in the Storm Team. Our corporate office sends an email after a disaster strikes a state asking who would like to come help.

Last year our franchise went to Texas for a few months, cleaning up after their hurricane. Now this year we are in Florida. SERVPRO is always here and ready for any disaster that strikes. We have the man power and equipment to make it look "Like it never even happened."

If you experience a fire, water damage, mold growth or vandalism to your home or business give our office a call.

618-667-8648

No matter how big or small, water damage is no match for us.

11/1/2018 (Permalink)

SERVPRO of Collinsville/Troy's professionally trained staff is ready for any size disaster that occurs. Whether it be a small leak to a full flooding. We have the man power and equipment for any disaster that happens in your home or business.

We are ready and available for all emergency services any hour and any day of the week! When our crew arrives you will be given details on how the mitigation process will go and also how long it should take us to finish. 

Our crews understand the urgency to get your home or business back to normal. They will work around the clock to get your disaster looking "Like it never even happened."

You can always count on us to save the day or night. 

Give our office a call at 618-667-8648

We are ready no matter what time!

10/24/2018 (Permalink)

Late night water damage.

You can never predict when a pipe will burst or if a fire will occur. But, you can count on us to be there within just a few hours of a phone call. We will have crews working late into the night and right back early in the morning to get the job done! 

SERVPRO of Collinsville/Troy is ready for any disaster at any hour! We continue to take calls and emergency jobs any day of the week no matter if it is Tuesday at 9 am or Friday at 11 pm.  Our answering service will take a message and page out the on call crew. You will then be contacted by the on call crew member to schedule the job. 

Call us at 618-667-8648

We do commercial carpet cleaning

10/15/2018 (Permalink)

Stains left from a water damage.

SERVPRO of Collinsville/Troy does commercial carpet cleaning and generic cleaning as well! Whether you need them cleaned a few times a year, after a water damage, if someone made a mess or just need to freshen them up. We are more than happy to come in and clean your carpets or rugs. We can clean during or after business afters, whichever is easier for you!

In the photo you see stains left on the carpet due to a water damage. We sent Brandon in to professionally clean the carpets. Our crews are trained to know what spot spray to use and which technique will do the best job. We will always try our hardest to remove every spot and stain. 

Give our office a call for prices and to schedule your next carpet cleaning! 618-667-8648 

Common causes for house fires.

10/4/2018 (Permalink)

House fires are more common during the colder season. Between 2011 and 2015, the U.S fire departments responded to an average of 358,000 house fires per year. Cooking is one main cause of house fires and injuries. Frying and unattended cooking are the main reasons for cooking fires. Thanksgiving, Christmas and Easter are three big Holidays when most house fires occur. 

When planning and prepping for a party people tend to get overwhelmed and distracted. They will forget something is in the oven, leave a burner on, or a put a towel to close to the stoves flame. Try to be more focused while cooking. Designate someone to keep an eye on the food at all times. Have a fire extinguisher close by and check all smoke alarms as well. 

Be prepared and safe next time you are cooking a big meal! SERVPRO of Collinsville/Troy is here to help if you experience a cooking fire!

Your local water damage cleanup company.

9/27/2018 (Permalink)

SERVPRO of Collinsville/Troy is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 
618-667-8648

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Collinsville/Troy has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are hiring!

9/19/2018 (Permalink)

The SERVPRO of Belleville-O'Fallon is currently hiring several Production Technicians.

Available benefits: health insurance, 401k, paid vacation and opportunities to advance.

The requirements for this position are as follows:

  • Must have a professional appearance 
  • A valid driver license with a reasonable driving record.
  • Must submit to a background check if a job position is accepted.
  • Must be able to pass a drug test.
  • Because we provide 24-hour emergency services, must be willing to be on call, as needed.
  • Some night and weekend work is required.
  • No prior experience is necessary.  On the job training will be provided.  Must be willing to learn.
    Apply in person at SERVPRO, 2220 Liebler Rd., Troy, IL 62294.  Monday thru Friday between 7:30 am and 4:30 pm. 

Collinsville Smoke and Soot Cleanup

9/7/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Collinsville/Troy will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
618-667-8648

SERVPRO cleans up almost any mess!

8/30/2018 (Permalink)

Bio hazard, vandalism and crime scene clean up is something not a lot of people are willing or even wanting to do. SERVPRO of Collinsville/Troy does do remediation and clean up for those messes. Has a tenant destroyed your property, a family member unexpectedly past, your pet forget the bathroom is outside, or a break in and vandalism occur to your home or business? SERVPRO is here to help. We are available 24/7 for calls and services. Our crews are trained and ready to go for any cleaning situation.

We can help with:

  • Blood-borne Pathogens
  • Methamphetamine labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Hoarders
  • And more

We understand the need to be quick during these situations. Our crew will work around the clock to make your disaster look "Like it never even happened."

Call us at 618-667-8648

Testimonies from our customers

8/9/2018 (Permalink)

SERVPRO of Collinsville/Troy loves hearing back from our customers on how the job went. We strive everyday to do our best. Below is our most recent testimony we received from a very happy customer!  

"The team that showed up at my house was some of the most professional people I've dealt with.  Amazing experience.  The duties they did were just as explained to me.  All of the workers deserve a raise!!! They totally dismantled a bedroom that had been damaged during a recent storm.  Removed all of the wet material and cleaned up!  just the people we needed during this time of need.  Thank you SERVPRO!  Also the original time given for the job was 5-6 hours.  They had it done in 3 hours!" — Corey in Waterloo, IL

Flooded basement from a hot water pipe.

7/31/2018 (Permalink)

This flooded basement was caused by a pin size hole in a hot water pipe.

Sometimes the most unexpected disaster can happen in your home. We received a call for a flooded basement. When our CSR arrived on scene, he noticed there was a pin size hole in the customers hot water pipe. This pipe had to have been leaking for a few days. The basement had about an inch deep of water. 

Our crew turned the water off and immediately started extracting the water. Unfortunately the steam and the time period it was leaking caused mold to start growing. We removed the damaged dry wall, ceiling tiles and cleaned all affected areas. 

Mold can grow quickly and from the smallest leak. If you notice any kind of moisture in your home it is best to get it taken care of quickly.

Call us at 618-667-8648 to make your disaster look "Like it never even happened." 

Is your family prepared for a power outage?

7/16/2018 (Permalink)

Emergency kit

We have experienced a few storms in the last month. Those storms have caused many homes to lose power for minutes to days. Are you prepared if you lose power? Being prepared for a storm will keep you less stressed when the storm hits. Depending on how bad the storm is you may be on your own for a while. Meaning you will need to have your own food, water, flash lights and more. Decide on a designated spot for your emergency kit and also a designated area for everyone in your home to meet during a storm. Check your kit often to make sure batteries are still good, the food hasn’t expired or anything is missing.

The following is a list of items that are suggested to keep on hand:

  1. Flashlights for each family member
  2. Battery-operated radio and clock
  3. Extra batteries
  4. Containers of bottled water
  5. Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants
  6. Non-electric can opener
  7. List of important phone numbers
  8. First-aid kit

Keep food on hand that does not require you to cook. Here is a general list of food ideas to stock up on:

  • Store at least a three-day supply of non-perishable food.
  • Choose foods your family will eat.
  • Remember any special dietary needs.
  • Avoid foods that will make you thirsty.
  • Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.
  • Ready-to-eat canned meats, fruits, vegetables and a can opener
  • Protein or fruit bars
  • Dry cereal or granola
  • Peanut butter
  • Dried fruit
  • Nuts
  • Crackers
  • Canned juices
  • Non-perishable pasteurized milk
  • High energy foods
  • Food for infants

SERVPRO of Collinsville/Troy is always here to help if you experience any damage due to a storm! We specialize in fire, water and mold clean-up and remediation. Give our office a call at 618-667-8648

Stay safe in this extreme heat!

7/5/2018 (Permalink)

Lately the weather has been very dry, hot and humid. We have been on a heat advisory as well. Extreme heat is when the temperature is above 90 degrees for two to three days. During extreme heat evaporation is slowed and the body works harder to maintain normal body temperature.

Using these tips will help keep you cool and safe during this horrible heat.

  • Wearing light and loose clothing will keep you cooler. Dark tight-fitting clothing will trap in the rays; keeping the heat in.
  • Drink more water! Try to stay away from caffeine and alcohol as well.
  • Avoid high-energy activities and get help when doing hard manual work outside
  • Keep your home cooler by covering all windows with drapes or shades, using weather-strips on all windows and doors, and using an attic fan if you have one.

Check often on your elderly, neighbors and pets. This heat can cause dehydration, heat exhaustion, and heat strokes. Staying hydrated and cool will less your chance from any heat illness.

SERVPRO wants everyone to continue to have a fun, cool and safe summer!!

We aren't scared of storms!

6/27/2018 (Permalink)

Storms rolling in by our office in Troy!

Storms can be scary and we sure have had a few in the last week. There are many outcomes that can happen during a storm. Tree falling on your home or business, flooding, lighting strikes causing a fire, and many more. SERVPRO of Collinsville/Troy is always ready for your storm damage! Our crews are well trained and ready 24/7 to make your home or business look "Like it never even happened." 

SERVPRO can help you in many ways during or after a storm hits. We do roof tarps, board ups and immediate water and fire restoration and clean up! We understand how stressful it is to deal with damage to your home or business. Our crews work hard to quickly restore your home or business back to how it was before!

If you experience any damage this storm season be sure to give us a call! 618-667-8648

We do more than just fire, water and mold!

6/22/2018 (Permalink)

SERVPRO of Collinsville/Troy does more than just fire, water, and mold restoration and clean up. We provide many services for all residential and commercial properties. We specialize in deep carpet cleanings, deodorization, upholstery cleaning, duct system services, general deep cleanings and much more. Our crews work hard on every job whether its a fire damage job or a carpet cleaning job.

SERVPRO also provides the cleaning services for crime scene clean ups, Bio-hazard clean up, vandalism clean up, board ups and roof tarps as well!

For your next water damage, carpet cleaning, duct cleaning or whatever you made need give us a call! We are available 24/7 for calls and services! We will be happy to help you make your problem look "Like it never even happened."

Call us at 618-667-8648

Cleaning up a birds nest in an attic.

6/8/2018 (Permalink)

Now that's a birds nest!

Our office received a call about a five foot birds nest in an attic. Now we weren't really thinking we would find a five foot birds nest in an office attic; but sure enough there was! As you can see in this photo the customer was not exaggerating. The bird or birds had to have building that nest for a while. If you find any kind of nest in your attic do not move anything or touch it. You can release the spores or whatever else is in the nest and cause you and your coworkers to be at risk of getting sick.

Did you know SERVPRO removes/cleans up after birds or animals? Our crews will come in and remove the nest, feces, insulation and sanitize anything that was affected by the bird or animal.

If you have a pest problem and need a good cleaning give our office a call!

618-667-8648

Conditions In Madison County Might Be Right For Mold

5/31/2018 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of Collinsville/Troy to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 618-667-8648

Memorial Day is right around the corner

5/22/2018 (Permalink)

With Memorial Day coming up, we know many of your are going to be grilling or sitting by a fire. It is very important to use all safety precautions to prevent your home catching on fire. SERVPRO of Collinsville/Troy has trained crews to clean and restore fire damaged homes and contents. Our crew will work around the clock to restore your home and belongings back to original condition. We are available 24/7 for calls and services. SERVPRO understands how important and stressful it is to go through any sort of disaster. We assure you our crew will work hard to make it look "Like it never even happened."

SERVPRO of Collinsville/Troy wants to wish everyone a happy and safe Memorial Day Weekend.   

SERVPRO does roof tarps!

5/15/2018 (Permalink)

With the crazy winds and weather we have been experiencing it is possible your home or business may be damaged by the storms. Did you know SERVPRO of Collinsville/Troy can help you with your damaged roof? SERVPRO of Collinsville/Troy does more than just fire, water and mold restoration and clean-up. Our crew is well trained for storms; including installing a tarp on your roof! Every member of our production team has been trained on how to safely tarp a roof. If your home or business' roof gets damaged during a storm give our office a call 618-667-8648. Our crews are available 24/7 for calls and services. We will have a crew sent out to save the day as quickly as possible to your location! 

How to eliminate the odors caused by a fire

5/9/2018 (Permalink)

We are building more ozone chambers

Experiencing a fire in your home or business is very tough. If you are fortunate enough to be able to save your furniture and belongings; they will have an odor left from the fire. Removing the odor may be tough, but not for SERVPRO of Collinsville/Troy. Our facility currently has five ozone chambers and we are in the process of building more. These ozone chambers will eliminate the odor left form the fire in your belongings. Our crews are trained on how to use them and what needs to be done to make your belongings look "Like it never even happened." We are available 24/7 for calls and services. If you were to experience a fire give us a call at 618-667-8648

Why SERVPRO of Collinsville/Troy is best for Commercial Cleaning

5/8/2018 (Permalink)

 Why SERVPRO is the Best for Commercial Cleaning and Commercial Damage Remediation

Did you know SERVPRO is not just for disasters such as floods, water damage, or fires in the home?  We also help Commercial Businesses!

SERVPRO employees are certified to clean and sanitize: Upholstery, Carpeting, Flooring, and other hard surfaces.  SERVPRO is even able to remove biohazard contaminants such as blood, urine, feces, and other things no one else wants to clean.  Refresh your carpeting and office cubical We also specialize in odor removal and deodorization!   Additionally, SERVPRO is available 24 hours/7 days a week if services are needed when customers and/or clients are not present.

SERVPRO means reliable, certified professionals will show up at your door.  Please call today for a quote; we would be very happy to serve you on a reoccurring basis. Call SERVPRO of Collinsville/Troy at 618-667-8648

Storm damage? We can clean that!

5/4/2018 (Permalink)

With all of the rain we have been having in the Madison County area; many houses and businesses are experiencing flooding or sump pump backups. Be sure to be checking your basements and crawl spaces right after a heavy rain storm. We know how important it is to get your home or business cleaned up as soon as possible. That is why our crew is available 24/7 for calls and service. SERVPRO of Collinsville/Troy specializes in water cleaning and restoration. Our crew is well trained to do what is needed to make your home look like damage never even happened.  If you experience any storm disaster be sure to give us a call at 618-667-8648. We strive to make your home or business looking “Like it never even happened.”

Be Prepared

5/1/2018 (Permalink)

Is your business prepared in the event of an emergency or a disaster? As many as 40% of businesses may never reopen after suffering a disaster. Here are a few helpful tips to prepare your business for the unexpected.

Technology is a vital tool for most businesses. Many of us use technology on a day to day basis already. Did you know that this same technology can help prepare your business in the event of a disaster?

Store Information Online:

There are many places to store important information securely online. Services like Google Drive and Dropbox offer free ways to store different types of files all at the touch of one button. Ready.gov suggests saving an electronic version of insurance policies, identification documents, medical records, etc.

Mark Yourself Safe:

The American Red Cross offers a Safe & Well check-in site to list yourself safe or find family and friends in situations where communication is difficult to establish. Facebook also has a check in feature that is activated after natural disasters or a crisis.

Get an Emergency Ready Profile:

SERVPRO of Collinsville/Troy is proud to offer free Emergency Ready Profiles (ERP) to help prepare you, your property, and your business for an emergency. By setting up and appointment with SERVPRO, our team helps set up your ERP to minimize business interruption by developing this immediate plan of action.

Contact us at (618)-667-8648 for more information about your FREE ERP!

Follow These Mold Safety Tips If You Suspect Mold

4/30/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Collinsville/Troy for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Collinsville/Troy specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today –618-667-8648

Be Storm Ready in the Collinsville Troy area

4/24/2018 (Permalink)

Severe weather can happen any time, anywhere. Each year, Americans cope with an average of the following intense storms*:

  • 10,000 severe thunderstorms
  • 5,000 floods or flash floods
  • 1,000 tornadoes
  • 2 landfalling deadly hurricanes

Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 500 deaths per year an nearly $15 billion in damage.* Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.

Build An Emergency Supply Kit

  • Water (one gallon per person per day)
  • Food ( non-perishable 3-day supply)
  • Manual can opener
  • Battery operated radio, preferably a NOAA Weather Radio
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags and duct tape
  • Wrench or pliers to turn off utilities
  • Hygiene items
  • Important documents; copies of insurance policies, identification an bank account information
  • Cash
  • Fire extinguisher
  • Matches in a waterproof container

Contact SERVPRO of Collinsville/Troy 618-667-8648 for more readiness tips and tools, including SERVPRO's Emergency READY Profile® (ERP). Having an ERP in place for your facility can help minimize business interruption in the event of a disaster.

Grilling and Bonfire safety tips.

4/23/2018 (Permalink)

It is getting closer to grilling and bonfire season! Are you someone who loves to grill or sit by a bonfire? Did you know on average 8,900 home fires are caused by a grill each year? Are you prepared when you start grilling or when you light that bonfire? We want to keep you and your home safe this year! Here are some helpful tips to keep in mind so your home doesn’t get any fire damage!

Grilling Safety Tips:

  • Make sure you are grilling outside and away from your home
  • Have someone watching the grill at all times
  • Keep a 3-foot area cleared around the grill
  • Always have water near the grill

Bonfire Safety Tips:

  • Only burn dry materials
  • Look for overhead wires, cables and branches
  • Keep water nearby
  • Make sure you are far from trees, bushes, barns, houses, etc.

If anything were to happen to your home while you are grilling or sitting by the fire; be sure to call your local fire department first, then call SERVPRO of Collinsville/Troy at 618-667-8648. We will be out there as soon as possible to make your home look “Like it never even happened.”

Commercial and Residential Smoke and Soot Cleanup in Madison County Area

4/18/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Collinsville/Troy will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 618-667-8648

The Myths about Mold

4/17/2018 (Permalink)

When it comes to mold, there are many misconceptions that leave homeowners confused and misinformed. Just by mentioning the word “mold” causes people to panic. Although mold can be a very serious problem and should always be taken seriously, it is critical to have all the correct facts, so you can make knowledgeable decisions when necessary.

  1. “Bleach kills mold”  
  2. Bleach is able to kill certain types of mold on nonporous surfaces, but it is uncertain on whether or not it can kill all types of mold on every surface. Most of the retail products out there only discolor the mold and are not suggested for porous surfaces for example, drywall, carpet, ceiling tiles and wood.
  3. “Mold is only found in homes with water damage”

It is true that mold generally forms in any areas that have problems of water seepage or flooding but unfortunately all homes could potentially wind up with having a mold problem. Molds and mildews are present both indoors and outdoors, and when mold spores land on a surface that contains moisture, that mold can begin to grow.

  1. “You don’t have to remove mold if you kill it” 
  2. Even if you are able to kill the mold, there are allergens that live in mold that are still active. These allergens can even become airborne even if the mold is dead. Mold can also go dormant until conditions in the environment are optimal for regrowth. To protect yourself and your home, it is necessary to remove the affected area and remove the items that contain mold. You need to be cautious not to spread the mold spores to unaffected areas. Professionals, like us, are properly trained to handle mold allergens without further contaminating your home.
  3. “A small amount of mold is nothing to worry about” 
  4. A small amount of visible mold in your home may just be the tip of the iceberg. Chances are it has been growing for some time now and requires a certified mold inspector to further inspect the situation.
  5. “Mold Remediation is easy to do on your own”

That is not always the case. When it comes to small areas of mold, it can be handled easily. But when the problem becomes pervasive, it is best to call the professionals. SERVPRO of Collinsville/Troy is always “Here To Help!”

We are ready for any size disaster!

4/9/2018 (Permalink)

Fire or water damage; we are prepared.

Did you know that 50% of business that are affected by fire or flood disasters never reopen?

Your local SERVPRO of Collinsville/Troy not only does residential disasters, but we also do business disasters! We have the equipment and crews available 24/7 to you when a disaster strikes your business. Dealing with a fire, water or any damage to your business is stressful. We understand you will want someone out there immediately and the job done as soon as possible. Our team is available 24/7 to you; because the longer your business is closed, the longer you go without making money. Our team understands how important it is for your business to reopen as soon as possible. We will not only be there at any time of day or night, but we will also make it look "Like it never even happened.”

Let us be the ones to ease the stress when a disaster strikes your business!

Give our SERVPRO team a call! 618-667-8648

Biohazard Mattress Clean-up in Madison County

4/3/2018 (Permalink)

Bloody vomit stains from a sick dog.

This past week our cleaning team was sent out to a house in Madison County. The homeowners experienced an unwanted and horrific wakeup call. Their dog must have eaten something bad the day before and puked up blood all over their king size bed. They were upset and didn’t want to buy a new mattress. Luckily, they remembered we do mattress cleanings! The picture shows the before stains on the mattress left by the dog.

Our professional cleaners were there in a few hours after receiving the call. The cleaners worked very hard to disinfect and clean the bed. The homeowners were very impressed with how well the blood came out and were happy they didn’t have to buy a new mattress!

Is there a stain in your carpet or upholstery you can’t get out? Give us a call today 618-667-8648!

Our team will make it look “Like it never even happened.”

Madison County Residents: We Specialize In Basement Flooding Cleanup and Restoration!

3/26/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Madison County basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 618-667-8648

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Collinsville/Troy and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 618-667-8648

When a Storm or Flood happens, SERVPRO is ready!

3/12/2018 (Permalink)

SERVPRO of Collinsville/Troy specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When a storms hits, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

 Have Storm or Flood Damage? Call Us Today 618-667-8648

Holiday Fire Tips

12/26/2017 (Permalink)

The winter holiday season is almost over but that does not mean the risk of a holiday fire is gone.  According to NFPA, National Fire Protection Association, 10% of fireworks fires occur during the period from December 30 through January 3.  Also, the top three days for home candle fires is Christmas, New Year’s Eve and New Year’s Day.  Following are some emergency tips to follow until SERVPRO arrives to help:  limit movement in the home to prevent soot from being embedded in the carpet, keep your hands clean to avoid spreading soot to unaffected walls, if the electricity if off, empty the freezer and refrigerator and prop doors open to prevent odor.  For additional tips, please contact the SERVPRO of Collinsville/Troy at 618-667-8648 to request a copy of our “what to do until help arrives” brochure. 

Harmful Waste

12/26/2017 (Permalink)

SERVPRO provides a variety of cleaning and restoration services including cleaning up harmful waste.  Harmful waste can refer to sewage or bloodborne pathogens among other things.  When those type of damages occur stay out of the affected area, call emergency personnel if the situation is life threatening and treat all bodily fluids as if they are contaminated. Do not attempt cleanup of any kind and don’t touch or handle items that might be contaminated with bodily fluids.  For the do’s and don’ts regarding fire and smoke damage, water damage, or vandalism damage, please contact SERVPRO of Collinsville/Troy at 618-667-8648 to request a copy of our “what to do until help arrives” brochure.  Thank you for considering your local SERVPRO for all of your cleaning needs.    

Spring Cleaning

12/26/2017 (Permalink)

Winter may have just begun but before you know it spring cleaning season will be upon you.  SERVPRO of Collinsville/Troy offers a variety of general cleaning services including carpet, upholstery and duct cleaning.  Contact our office at 618-667-8648 to schedule a cleaning appointment.  If you need more extensive cleaning services such as cleaning ceilings, walls, light fixtures, windows, doors or other areas you can contact SERVPRO of Collinsville/Troy at 618-667-8648 to schedule an estimate.  A customer service representative will meet with you to discuss your cleaning needs and provide an estimate.  If you have any questions or would like to request that additional information be sent to you give SERVPRO of Collinsville/Troy a call today at 618-667-8648.  Thank you for considering SERVPRO of Collinsville/Troy for your cleaning needs. 

Our Facility

12/12/2017 (Permalink)

Main building

The SERVPRO of Collinsville/Troy facility is over 20,000 square feet and includes 10,000 square feet of warehouse space that is mostly used to store contents from fire and water damages. We also use the space to house more than 400 air movers and 100 dehumidifiers.

 In addition, we have 16 storage units which are self-contained, an annex building, and a training room which we use for continuing education classes and homeowner content inspections. Inspections take place after the contents have undergone the restoration process but before they are moved back to the job site.

The SERVPRO of Collinsville/Troy fleet includes 6 truck mounts which are used to extract water, 4 box trucks for hauling equipment, 2 moving truck and other assorted vans and vehicles in order to transport our highly trained employees to job sites.

Job opportunity

12/5/2017 (Permalink)

The SERVPRO of Collinsville/ Troy is currently hiring several Production Technicians.

Available benefits: health insurance, 401k, paid vacation and opportunities to advance.

The requirements for this position are as follows:

  • Must have a professional appearance 
  • A valid driver license with a reasonable driving record.
  • Must submit to a background check if a job position is accepted.
  • Must be able to pass a drug test.
  • Because we provide 24-hour emergency services, must be willing to be on call, as needed.
  • Some night and weekend work is required.
  • No prior experience is necessary.  On the job training will be provided.  Must be willing to learn.
    Apply in person at SERVPRO, 2220 Liebler Rd., Troy, IL 62294.  Monday thru Friday between 7:30 am and 4:30 pm. 

Faster to Your Madison County Water Damage Event

11/9/2017 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Collinsville/Troy provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Collinsville/Troy arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 618-667-8648

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. 

Restoring Your Collinsville Commercial Property After A Water Damage Event

10/26/2016 (Permalink)

Flooding and water damage events at Collinsville commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Collinsville, Call SERVPRO

10/26/2016 (Permalink)

SERVPRO of Collinsville/Troy provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Collinsville.  We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 618-667-8648

Residential Services

Whether your Collinsville home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Collinsville commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

Categories

Archived Posts