I contacted SERVPRO, what happens next?

1/20/2020 (Permalink)

We know the importance of acting quickly after experiencing fire, water, mold or any other type of damage to your home or property. As time passes, the damage can worsen or spread to other areas.  Our team is available 24/7 in order to be able to quickly respond after any type of emergency or disaster. After you contact SERVPRO of Collinsville/Troy with questions about the cleaning and restoration services that we offer, there are several steps that will be taken. First, on the phone we will answer any questions that you have to the best of our abilities and set up a time to have one of our team members come out to your location. 

We respond quickly – We try our best to return any phone calls within an hour, and to get a crew on site to your location within four hours. This ensures that we can quickly gauge the damage and begin taking steps to ensure that the damage does not progress.  

Arrival on site – Once we arrive on site, one of our highly trained CSR’s will walk through and inspect the damage. They may take photos to share with your insurance company as we work with them as well through every step of the process. They will talk to you about the damage that they see, and the best way to begin the restoration process.  

Restoration – After the inspection, our efficient crew will arrive on scene and begin implementing the plan that was put in place by the CSR. Throughout this process we will continue to communicate with both you and your insurance company to make  sure that everyone stays informed and on the same page.  

If you have any questions about cleaning and restoration services for your Madison County home or business, call our friendly and qualified team today at 618-667-8648.