Testimonies from our customers
SERVPRO of Collinsville/Troy loves hearing back from our customers on how the job went. We strive everyday to do our best. Below is our most recent testimony we received from a very happy customer!
"The team that showed up at my house was some of the most professional people I've dealt with. Amazing experience. The duties they did were just as explained to me. All of the workers deserve a raise!!! They totally dismantled a bedroom that had been damaged during a recent storm. Removed all of the wet material and cleaned up! just the people we needed during this time of need. Thank you SERVPRO! Also the original time given for the job was 5-6 hours. They had it done in 3 hours!" — Corey in Waterloo, IL
Flooded basement from a hot water pipe.
This flooded basement was caused by a pin size hole in a hot water pipe.
Sometimes the most unexpected disaster can happen in your home. We received a call for a flooded basement. When our CSR arrived on scene, he noticed there was a pin size hole in the customers hot water pipe. This pipe had to have been leaking for a few days. The basement had about an inch deep of water.
Our crew turned the water off and immediately started extracting the water. Unfortunately the steam and the time period it was leaking caused mold to start growing. We removed the damaged dry wall, ceiling tiles and cleaned all affected areas.
Mold can grow quickly and from the smallest leak. If you notice any kind of moisture in your home it is best to get it taken care of quickly.
Call us at 618-667-8648 to make your disaster look "Like it never even happened."
Is your family prepared for a power outage?
We have experienced a few storms in the last month. Those storms have caused many homes to lose power for minutes to days. Are you prepared if you lose power? Being prepared for a storm will keep you less stressed when the storm hits. Depending on how bad the storm is you may be on your own for a while. Meaning you will need to have your own food, water, flash lights and more. Decide on a designated spot for your emergency kit and also a designated area for everyone in your home to meet during a storm. Check your kit often to make sure batteries are still good, the food hasn’t expired or anything is missing.
The following is a list of items that are suggested to keep on hand:
- Flashlights for each family member
- Battery-operated radio and clock
- Extra batteries
- Containers of bottled water
- Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants
- Non-electric can opener
- List of important phone numbers
- First-aid kit
Keep food on hand that does not require you to cook. Here is a general list of food ideas to stock up on:
- Store at least a three-day supply of non-perishable food.
- Choose foods your family will eat.
- Remember any special dietary needs.
- Avoid foods that will make you thirsty.
- Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.
- Ready-to-eat canned meats, fruits, vegetables and a can opener
- Protein or fruit bars
- Dry cereal or granola
- Peanut butter
- Dried fruit
- Canned juices
- Non-perishable pasteurized milk
- High energy foods
- Food for infants
SERVPRO of Collinsville/Troy is always here to help if you experience any damage due to a storm! We specialize in fire, water and mold clean-up and remediation. Give our office a call at 618-667-8648
Stay safe in this extreme heat!
Lately the weather has been very dry, hot and humid. We have been on a heat advisory as well. Extreme heat is when the temperature is above 90 degrees for two to three days. During extreme heat evaporation is slowed and the body works harder to maintain normal body temperature.
Using these tips will help keep you cool and safe during this horrible heat.
- Wearing light and loose clothing will keep you cooler. Dark tight-fitting clothing will trap in the rays; keeping the heat in.
- Drink more water! Try to stay away from caffeine and alcohol as well.
- Avoid high-energy activities and get help when doing hard manual work outside
- Keep your home cooler by covering all windows with drapes or shades, using weather-strips on all windows and doors, and using an attic fan if you have one.
Check often on your elderly, neighbors and pets. This heat can cause dehydration, heat exhaustion, and heat strokes. Staying hydrated and cool will less your chance from any heat illness.
SERVPRO wants everyone to continue to have a fun, cool and safe summer!!
We aren't scared of storms!
Storms rolling in by our office in Troy!
Storms can be scary and we sure have had a few in the last week. There are many outcomes that can happen during a storm. Tree falling on your home or business, flooding, lighting strikes causing a fire, and many more. SERVPRO of Collinsville/Troy is always ready for your storm damage! Our crews are well trained and ready 24/7 to make your home or business look "Like it never even happened."
SERVPRO can help you in many ways during or after a storm hits. We do roof tarps, board ups and immediate water and fire restoration and clean up! We understand how stressful it is to deal with damage to your home or business. Our crews work hard to quickly restore your home or business back to how it was before!
If you experience any damage this storm season be sure to give us a call! 618-667-8648
We do more than just fire, water and mold!
SERVPRO of Collinsville/Troy does more than just fire, water, and mold restoration and clean up. We provide many services for all residential and commercial properties. We specialize in deep carpet cleanings, deodorization, upholstery cleaning, duct system services, general deep cleanings and much more. Our crews work hard on every job whether its a fire damage job or a carpet cleaning job.
SERVPRO also provides the cleaning services for crime scene clean ups, Bio-hazard clean up, vandalism clean up, board ups and roof tarps as well!
For your next water damage, carpet cleaning, duct cleaning or whatever you made need give us a call! We are available 24/7 for calls and services! We will be happy to help you make your problem look "Like it never even happened."
Call us at 618-667-8648
Cleaning up a birds nest in an attic.
Now that's a birds nest!
Our office received a call about a five foot birds nest in an attic. Now we weren't really thinking we would find a five foot birds nest in an office attic; but sure enough there was! As you can see in this photo the customer was not exaggerating. The bird or birds had to have building that nest for a while. If you find any kind of nest in your attic do not move anything or touch it. You can release the spores or whatever else is in the nest and cause you and your coworkers to be at risk of getting sick.
Did you know SERVPRO removes/cleans up after birds or animals? Our crews will come in and remove the nest, feces, insulation and sanitize anything that was affected by the bird or animal.
If you have a pest problem and need a good cleaning give our office a call!
Conditions In Madison County Might Be Right For Mold
It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.
If the right conditions exist, mold will grow. Those conditions include:
- Water - Different mold types require varying amounts of liquid before growth begins.
- Temperature - Normal indoor temperatures will promote mold growth.
- Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.
Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.
If you suspect mold in your home, call SERVPRO of Collinsville/Troy to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.
If you suspect mold, call us today at 618-667-8648
Memorial Day is right around the corner
With Memorial Day coming up, we know many of your are going to be grilling or sitting by a fire. It is very important to use all safety precautions to prevent your home catching on fire. SERVPRO of Collinsville/Troy has trained crews to clean and restore fire damaged homes and contents. Our crew will work around the clock to restore your home and belongings back to original condition. We are available 24/7 for calls and services. SERVPRO understands how important and stressful it is to go through any sort of disaster. We assure you our crew will work hard to make it look "Like it never even happened."
SERVPRO of Collinsville/Troy wants to wish everyone a happy and safe Memorial Day Weekend.
SERVPRO does roof tarps!
With the crazy winds and weather we have been experiencing it is possible your home or business may be damaged by the storms. Did you know SERVPRO of Collinsville/Troy can help you with your damaged roof? SERVPRO of Collinsville/Troy does more than just fire, water and mold restoration and clean-up. Our crew is well trained for storms; including installing a tarp on your roof! Every member of our production team has been trained on how to safely tarp a roof. If your home or business' roof gets damaged during a storm give our office a call 618-667-8648. Our crews are available 24/7 for calls and services. We will have a crew sent out to save the day as quickly as possible to your location!