Recent Posts

Holiday Fire Tips

12/26/2017 (Permalink)

The winter holiday season is almost over but that does not mean the risk of a holiday fire is gone.  According to NFPA, National Fire Protection Association, 10% of fireworks fires occur during the period from December 30 through January 3.  Also, the top three days for home candle fires is Christmas, New Year’s Eve and New Year’s Day.  Following are some emergency tips to follow until SERVPRO arrives to help:  limit movement in the home to prevent soot from being embedded in the carpet, keep your hands clean to avoid spreading soot to unaffected walls, if the electricity if off, empty the freezer and refrigerator and prop doors open to prevent odor.  For additional tips, please contact the SERVPRO of Collinsville/Troy at 618-667-8648 to request a copy of our “what to do until help arrives” brochure. 

Harmful Waste

12/26/2017 (Permalink)

SERVPRO provides a variety of cleaning and restoration services including cleaning up harmful waste.  Harmful waste can refer to sewage or bloodborne pathogens among other things.  When those type of damages occur stay out of the affected area, call emergency personnel if the situation is life threatening and treat all bodily fluids as if they are contaminated. Do not attempt cleanup of any kind and don’t touch or handle items that might be contaminated with bodily fluids.  For the do’s and don’ts regarding fire and smoke damage, water damage, or vandalism damage, please contact SERVPRO of Collinsville/Troy at 618-667-8648 to request a copy of our “what to do until help arrives” brochure.  Thank you for considering your local SERVPRO for all of your cleaning needs.    

Spring Cleaning

12/26/2017 (Permalink)

Winter may have just begun but before you know it spring cleaning season will be upon you.  SERVPRO of Collinsville/Troy offers a variety of general cleaning services including carpet, upholstery and duct cleaning.  Contact our office at 618-667-8648 to schedule a cleaning appointment.  If you need more extensive cleaning services such as cleaning ceilings, walls, light fixtures, windows, doors or other areas you can contact SERVPRO of Collinsville/Troy at 618-667-8648 to schedule an estimate.  A customer service representative will meet with you to discuss your cleaning needs and provide an estimate.  If you have any questions or would like to request that additional information be sent to you give SERVPRO of Collinsville/Troy a call today at 618-667-8648.  Thank you for considering SERVPRO of Collinsville/Troy for your cleaning needs. 

Preventing pipes from freezing

12/18/2017 (Permalink)

With the holiday season getting closer and the temperatures getting cooler the American Red Cross offers these tips to help prevent your pipes from freezing during the winter months.

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

-Source: American Red Cross

Our Facility

12/12/2017 (Permalink)

General Our Facility Main building

The SERVPRO of Collinsville/Troy facility is over 20,000 square feet and includes 10,000 square feet of warehouse space that is mostly used to store contents from fire and water damages. We also use the space to house more than 400 air movers and 100 dehumidifiers.

 In addition, we have 16 storage units which are self-contained, an annex building, and a training room which we use for continuing education classes and homeowner content inspections. Inspections take place after the contents have undergone the restoration process but before they are moved back to the job site.

The SERVPRO of Collinsville/Troy fleet includes 6 truck mounts which are used to extract water, 4 box trucks for hauling equipment, 2 moving truck and other assorted vans and vehicles in order to transport our highly trained employees to job sites.

Fire Preparedness

12/7/2017 (Permalink)

In the last few weeks there have been multiple fires in the surrounding areas and I wanted to take this time to remind everyone to be prepared by following the fire safety guidelines listed below: 

  • Everyone in your household should help make a plan. Walk through your home and inspect all possible exits and escape routes. 
  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room, outside each sleeping area and on every level of the home.
  • Everyone in the household must understand the escape plan. When you walk through your plan, check to make sure the escape routes are clear and doors and windows can be opened easily.
  • Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.
  • Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.
  • Have everyone memorize the emergency phone number of the fire department. That way any member of the household can call from a neighbor's home or a cellular phone once safely outside.
  • If there are infants or family members with mobility limitations, make sure that someone is assigned to assist them in the fire drill and in the event of an emergency. Assign a backup person too, in case the designee is not home during the emergency.
  • If windows or doors in your home have security bars make sure that the bars have emergency release devices inside so that they can be opened immediately in an emergency. Emergency release devices won't compromise your security - but they will increase your chances of safely escaping a home fire.
  • Tell guests or visitors to your home about your family's fire escape plan. When staying overnight at other people's homes, ask about their escape plan. If they don't have a plan in place, offer to help them make one. This is especially important when children are permitted to attend "sleepovers" at friends' homes.
  • Be fully prepared for a real fire: when a smoke alarm sounds, get out immediately.
  • Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

Assessing Water Damage

12/6/2017 (Permalink)

A water damage happens when a pipe breaks, plumbing backs up, flood waters rise, or a number of other reasons in which water enters a structure.

Water restoration is the act of making it "Like it never even happened." which is our specialty at SERVPRO of Collinsville/Troy. 

Many homeowners who experience a water damage often don't know where to start. The first step is assessing the situation and responding appropriately.

There are two criteria for categorizing water damages: Class, and Category.

The Class of water damage refers to the extent of damage and how much moisture has been soaked up (or bound) in the building material.

There are 4 Classes of water damages:

Class 1 - water is confined to a small area and materials absorb very little water.

Class 2 - where wet materials represent approximately 5-40% of combined floor, wall, and ceiling surface area in a space

Class 3 - wet materials represent more than 40% surface area

Class 4 - this class of damage is a special case where water has been deeply absorbed into the structure and special methods need to be employed beyond a regular drying plan.

Category refers to the level of contamination caused by the water:

Category 1 - originates from a sanitary source, meaning a supply line or sink overflow with no contaminants

Category 2 - water that contains some contaminants such as washing machine or dishwasher rinse water

Category 3 - this includes all water that is significantly contaminated and can cause illness if ingested. This would include sewage, standing water with microbial growth, or water from a toilet containing fecal matter

If you have a water damage that needs to be assessed and for help with the cleanup call SERVPRO of Collinsville/Troy at 618-667-8648

Holiday Safety

12/5/2017 (Permalink)

We all enjoy lights during the holiday season but beware of the possible danger.

Holiday lighting poses a real fire risk if not used safely. So before you finish the

holiday decorating, be sure to check out these holiday lights safety tips:

Christmas Trees

Many artificial trees are fire resistant. If you buy one, look for a statement specifying this protection

A fresh tree will stay green longer and be less of a fire hazard than a dry tree

Use only Christmas tree lights that are rated for indoor use and tested for safety. Check for the label of an independent testing laboratory like Underwriters’ Laboratory (UL).

If you have a metallic Christmas tree, never put electric lights on it to avoid the risk of electric shock.

Before using lights, check each set of lights for worn or broken cords, broken or cracked sockets, and loose bulb connections. Replace damaged lights.

Connect no more than three standard-size sets of lights into an extension cord. Don’t overload electrical outlets or extension cords, instead plug lights into different circuits around your home.

Don’t fasten colored spotlights onto metallic trees. Use them above or beside your tree to prevent tree branches from becoming charged with electricity from faulty lights.

Turn off the all Christmas lights and decorations when going to bed or leaving home.

Keep pets safe by protecting electric cords and tree lights so that they can’t chew them and get electrocuted.

Outdoor Lights

Make sure outdoor lights are rated for exterior use by an independent testing laboratory. Exterior lights and extension cords used outdoors need to be weather-resistant.

Fasten outdoor lights securely to trees, house, walls or other firm support to protect from wind damage. However, don't attach light strings with nails or staples as these can cut through the wire insulation and start a fire. Use only UL-approved hangers.

The tree can become charged with electricity from faulty lights, and any person touching a branch could be electrocuted! To avoid this danger, use colored spotlights above or beside a tree, never fastened onto it!

Take exterior lights down within 90 days to prevent hazards from weather damage or animals chewing on them.

Store lights safely after taking them down. Tangled lights can lead to damaged cords and broken sockets. They can be difficult to untangle! Wrap the strings around a piece of cardboard, cover them in paper or fabric, and then store in a sturdy container until next year.


Never use real candles to decorate a tree. Use battery-operated, flameless LED candles instead.

If you do use real candles, follow these candle fire safety guidelines:

Use only non-flammable candle holders.

Place candles where they can’t be knocked down or blown over.

Keep candles away from any flammable objects like decorations or drapes.

Never burn candles near trees or greenery.

Never leave a burning candle unattended. .

Keep safe this Holiday season.  SERVPRO of Collinsville/Troy is always here to help

Job opportunity

12/5/2017 (Permalink)

The SERVPRO of Collinsville/ Troy is currently hiring several Production Technicians.

Available benefits: health insurance, 401k, paid vacation and opportunities to advance.

The requirements for this position are as follows:

  • Must have a professional appearance 
  • A valid driver license with a reasonable driving record.
  • Must submit to a background check if a job position is accepted.
  • Must be able to pass a drug test.
  • Because we provide 24-hour emergency services, must be willing to be on call, as needed.
  • Some night and weekend work is required.
  • No prior experience is necessary.  On the job training will be provided.  Must be willing to learn.
    Apply in person at SERVPRO, 2220 Liebler Rd., Troy, IL 62294.  Monday thru Friday between 7:30 am and 4:30 pm. 

Thanksgiving Fire Safety

11/9/2017 (Permalink)

The holidays are upon us and this is a good time to think about fire safety in the kitchen.  Below are a few helpful tips:

? Stay in the kitchen when cooking.

? If you leave the room, turn off the stove and move the pan from the burner.

? Keep things that can burn — oven mitts, towels, and wooden spoons — three feet from the stove.

? If a fire starts, slide a tight-fitting lid on the pan and turn off the heat.

? Avoid loose-fitting clothing that can easily catch fire.