Recent Posts

Restoring your business after a pipe bursts

11/18/2019 (Permalink)

When a pipe bursts in your business it can cause many problems and at times slow or bring business to a halt. Our goals at SERVPRO of Belleville–O'Fallon are to efficiently clean and restore your business after a burst pipe in order to get your business up and running as quickly as possible. There are also times when we can contain the damage and restoration process to one area in order to keep your business running while our team completes the job. 

If your business experiences a burst pipe there are a couple of steps to the process: 

1) Call a professional cleaning and restoration company 

In order to quickly clean and repair the damage caused by a burst pipe, contact a professional restoration company. The team at SERVPRO of Belleville-O'Fallon is available 24/7 to answer questions, complete an estimate, and dispatch a crew to get your business back up and running quickly.   

2) Remove all of the water and dry the area 

Once the crew is dispatched they will work quickly using specialized equipment to extract all of the water from the area. They will then use fans and dehumidifiers to ensure that the area is dry and free of excess moisture.  

3) Sanitize the area  

It is important to ensure that the area is sanitized and clean to ensure that mold or other bacteria does not grow or spread. Our team is experienced and trained to use specialized cleaning products to sanitize and prevent any further damage. 

4) Complete any necessary and final repairs 

Our team will walk through and ensure that all repairs are completed and that your business is back to looking “Like it never even happened”.  

Tips for ensuring a fun and safe Thanksgiving!

11/13/2019 (Permalink)

Thanksgiving is known for being a time for being thankful, recognizing the good things in our lives, enjoying good food, and spending time with friends. However, it is also knowing for being a time when many difference kitchen accidents, including fires, can occur. Here at SERVPRO of Collinsville/Troy, we want you to be able to enjoy your holiday with your family, so we put together a list of easy suggestions for having a safe and fun holiday.

  • Check all smoke detectors in the home to ensure that they are working and have working batteries in them.
  • Ensure that there is a fire extinguisher in the kitchen and that the individuals in the household have been trained on how to use it.
  • Have an emergency plan and escape routes mapped out in case of an emergency
  • Encourage children to stay out of the kitchen or cooking area to minimize accidents
  • Try to keep toys and other items off of the kitchen floor and counters, and ensure that there are no appliance cords left dangling on the counter.
  • Remain in the kitchen while cooking food on the stove top
  • Stay at home while the turkey is in the oven and check on it frequently

We hope that your holiday is full of fun, memories, and delicious food! If a fire or other emergency does occur, our team can be contacted 24 hours a day at 618-667-8648.

Candle Safety

11/13/2019 (Permalink)

Candles are a popular way to decorate a home. They come in a variety of colors, designs, and scents to match every decorating style and preference. While candles are used every day, they are often more popular around the holidays such as Halloween, Christmas, and New Year's.  However, the open flame can cause a risk of a house fire.  According to the National Fire Safety Association, candles can cause house fires resulting in up to $264 million dollars of property damage a year. In order to ensure the safety of your home and property, there are several alternatives to candles that you can consider. 

  • Flameless candles or battery-operated candles 
  • Wax warmers  
  • Electric candle warmers 
  • Oil diffuser or warmer 
  • LED string lights in decorative bowl or vase 

If you do choose to use candles in your home, consider these tips to keep your home and family safe. 

  • Ensure that candles are extinguished before leaving the room or going to sleep. 
  • Keep candles away from anything flammable  
  • Place candles on a sturdy surface 
  • Do not light candles if oxygen is being used in the home 
  • Ensure that children and pets are not left alone in a room with burning candles 

In the event of a house fire, call SERVPRO of Collinsville/Troy at (618) 667-8648 with any questions you may have. Our experienced team is available and willing to help 24/7.  

Questions during Water Damages

11/1/2019 (Permalink)

A water damage in your home or business can cause a great deal of stress and worry. During a water loss event, you may be also faced with many different decisions to make. You may ask yourself questions such as:

                -How will we get this cleaned up?

                -Who will clean this up and what process will they use?

                -How will we pay for this?

                -Where is the water coming from?

                -What caused this situation?

                -How can we prevent this from happening in the future?

SERVPRO of Collinsville/Troy can help to simplify this process and help you answer many of these questions. Our experienced and friendly office staff will communicate with both you and your insurance company. Our highly trained team is also available 24/7 to ensure that the job is completed quickly and efficiently.

If you have a water loss event contact SERVPRO of Collinsville/Troy at 618-667-8648 and we will help answer all of your questions and concerns!  

Fire Prevention Tips

10/30/2019 (Permalink)

There are many things that could cause a house fire. There are also many easy steps that we can take to prevent fires and keep our homes and families safe.

Some tips are as follows-

-Ensure that appliances are turned off and/or unplugged after use and before leaving the house.

-Check smoke alarms regularly to ensure that they are in working condition and have working batteries in them.

-Ensure that heaters are not blocked and there is nothing flammable placed near them.

-Inspect your chimney annually

-Have an emergency plan and escape route in place for the entire family should an emergency occur

At SERVPRO of Collinsville/Troy we want your home and family to remain safe and worry free. However, if a fire does occur, call 618-667-8648 24/7 to talk to our experienced team.

Don't let dirty ductwork get your air quality down!

10/28/2019 (Permalink)

As our temperatures start to drop, we tend to keep the doors and windows to our homes and businesses shut tight to keep the cold weather out. This also keeps the air trapped inside and recirculating through the building. Without regular maintenance and cleaning, ductwork can become dusty and dirty. This will cause foul odors, dust, mold, and other contaminants to be circulated around the building which will result in poor air quality in your home or business.

Cleaning the ductwork helps to improve the air quality and gain energy efficiency. Odors will be less noticeable and the potential for mold growth will be reduced. This can also help to remedy any bacteria, fugus, or mold that may be in the ductwork.

Does your ductwork need cleaned? SERVPRO of Collinsville/Troy can help! Contact our team at 618-667-8648 today to schedule or ask any questions you may have.  

Why should you choose SERVPRO of Collinsville/Troy?

10/23/2019 (Permalink)

SERVPRO of Collinsville/Troy has been a part of the Madison county community since 2006. It is a locally owned and operated company; the owners opened their first SERVPRO franchise in 1993. We always strive to be a part of the community by participating in local events.

Our entire staff is always ready and prepared to help you in an emergency. This includes our friendly and efficient office staff who communicate with both you and your insurance company throughout the entire process. We also have our production team who always put forth a diligent effort to get each job completed quickly and correctly every time. Our team is always available to answer any questions or concerns you may have. We are ready and waiting to make things "Like it never even happened".

Contact us today at 1-618-667-8648 to schedule a free estimate with our experienced team!

Insurance Professionals Choose SERVPRO

9/25/2019 (Permalink)

Why Many Insurance Companies Use SERVPRO

SERVPRO of Collinsville/Troy has worked with many insurance agents and claim adjusters. We understand your situation. An agent or adjuster has a responsibility to keep claim costs down while providing the best services possible for clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Collinsville/Troy performs pretesting on every loss so we can determine if it can be restored.

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of Collinsville/Troy. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Claims Inventory Service
SERVPRO of Collinsville/Troy can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Clients
A SERVPRO of Collinsville/Troy professional's job is to reassure clients, perform quality service, and report to you quickly. We know it is the insurance professional’s job to interpret the policy and adjust the claim. We don’t want anyone to have to deal with problems from vendors. Working with you and your clients, we strive to save  time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Collinsville/Troy's documented, measured performance increases value for you, your agency, your managers, and your clients.

Always Here To Help 
SERVPRO of Collinsville/Troy will reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Don't be afraid of Storm Clean-up

6/26/2019 (Permalink)

SERVPRO of Collinsville/Troy can help you in many ways during or after a storm hits. We do roof tarps, board ups and immediate water and fire restoration and clean up! We understand how stressful it is to deal with damage to your home or business. Our crews work hard to quickly restore your home or business back to how it was before!

Storms can be scary and we sure have had a few in the last week. There are many outcomes that can happen during a storm. Tree falling on your home or business, flooding, lighting strikes causing a fire, and many more. SERVPRO of Collinsville/Troy is always ready for your storm damage! Our crews are well trained and ready 24/7 to make your home or business look "Like it never even happened." 

If you experience any damage this storm season be sure to give us a call! 618-667-8648

Flooded Warehouse

6/11/2019 (Permalink)

Of all of the disasters that could happen to a home or a business, floods are the most unpredictable, because of the damage they can cause. Depending on how bad the flood is, a home or business owner may be able to salvage there structure by disposing of furniture, carpets and drywall. However some floods can do as much as tens or hundreds of thousands of dollars in repair cost. Unfortunately, some flood damage is not covered by your insurance company.

When you have a flood in your home or business, such as a flooded warehouse, it's important to have  the structure dried out and cleaned as soon as possible. The longer the structure stays wet, the more of a chance of mold growth.

When flooding happens in Collinsville, Troy, or the surrounding areas, it's best to have a SERVPRO Franchise Professional come and properly dispose of any damaged contents, and properly dry out the area and sanitize. And make it, "Like it never even happened."

Call SERVPRO of Collinsville/Troy at 618-667-8648