Recent Posts

Trained Up for the Storm Season

5/19/2021 (Permalink)

picture of a SERVPRO Trainer teaching on the various apps that SERVPRO uses SERVPRO Training

SERVPRO of Collinsville/Troy are highly trained individuals in storm related property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, to our own in-house training refresher courses so rest assured our staff is equipped with the knowledge to restore your property when a storm hits the region and damages homes and businesses. Our training program assures all of our team has the knowledge to restore your property right the first time and to prel-oss condition! We want our employees to get the "best in industry" training to make sure you choose SERVPRO of Collinsville/Troy each and every time when a storm disaster strikes the metro-east Illinois region. Here at TEAM WOLFE, we know what we are are doing and we do it right each and every time we are called upon! Call us at (618) 667-8648 for all your restoration needs!

SERVPRO handles all stages of the repair process

4/22/2021 (Permalink)

Mitigation & Construction Divisions coordinating on a fire loss Working seamlessly with one goal in mind.

TEAM WOLFE is a "Full Service" Restoration and Reconstruction Company that handles all aspects of putting your home or business back to its preloss condition. Here we have our Restoration Division collaborating seamlessly with our Construction Division on a recent fire damage project. When faced with a serious disaster to your home or business, a full service restoration company is invaluable. Whether you’ve sustained damage as the result of a fire, flood, storm, or any other unexpected event, you need a Full Service Restoration company in your corner and we respond to your needs immediately. Our professionally trained, IICRC certified technicians will be on-site within one hour of your call, equipped and prepared to start the damage control, cleaning, and restoration process without delay. At TEAM WOLFE, one call takes care of it all from start to finish! Its what all customers should expect from a restoration company and we deliver!

Why Choose SERVPRO of Collinsville/Troy?

3/19/2021 (Permalink)

A young woman giving a review on her cell phone SERVPRO is a different kind of Service Provider

Were you ever apprehensive when you heard that a contractor or restoration provider was coming to your metro-east Illinois home or business and thought to yourself, "I wonder if dust & debris will get on everything and they leave it behind for me to clean up?" Worried about unprofessional or unqualified people doing inferior work leaving you dissatisfied? Worried about projects not completed in a timely manner? Well, that's why SERVPRO of Collinsville/Troy is a different kind of service provider! We understand that you want your property back to its preloss condition quickly and professionally! Here are some of the other reasons why we are different:

Our technicians are professionally trained in what we do and are on time every time!
We seal off areas that are unaffected in your home or business in to keep dust and debris out to prevent any secondary damage to your belongings.
Our team is on call 24/7 to respond to any disasters, even on holidays because we never shut down.
We are certified and carry licenses to ensure your mitigation, remediation, or reconstruction is done correctly, in a timely manner and done right the first time.
Our project managers ensure your peace of mind by keeping you updated as we progress.
We work with your insurance provider/adjuster and offer a transparent estimate.

SERVPRO of Collinsville/Troy is committed to the region we service and to you! We take great pride in putting your metro-east Illinois home or business back to it's original state "Like it never even happened."

Don't Wait for An Adjuster to Arrive before Dealing with Storm Damage

3/9/2021 (Permalink)

A man sleeping on a table with his head down waiting for a call Don't Wait For an Adjuster

Don't Wait For a Property  Adjuster to Arrive After a Storm Damages Your Property!

With Spring just a few weeks away, the potential of heavy storms can start to form in the metro-east Illinois region. With that elevated risk of a major storm sweeping through the St. Clair or Madison County region, your home or business can experience wind, hail or water damage that will require immediate building stabilization to reduce the affects of secondary damage. By waiting for adjuster to arrive onsite which could takes days if the region received widespread storm damage, you might think it's to just wait for an adjuster to arrive to make any major decisions. However, this might not be the best decision. Here are just a few reasons why.

1. You May Be Waiting Several Days Before an Adjuster can inspect You Property

During a large storm or a disaster, there will likely be many people who have suffered major storm damage to their homes or businesses. Because of this, it might take a while before an adjuster is able to get to you. There will be quite a few people who are in the same situation that you are, so waiting around while your property is wet and/or exposed can create additional secondary damages that will escalate the cost of repairing it back to preloss condition.

2. Water Damage Only Gets Worse by procrastination

While you are waiting for an adjuster to arrive, the water will continue to affect your house and belongings. If the water is not removed and your property stays wet, you will end up with a much larger problem to deal with. When it is exposed to water for long periods of time, wood can begin to warp and may end up rotting which can affect the structure of the building. Mold damage can occur quickly as well and may begin to spread within 24 hours.

3. It Can Affect Your Insurance Claim by Thousands of Additional Dollars by Waiting

In some cases, doing nothing to prevent further damage can affect the results of your storm insurance claim. You might not be approved for as much as you would have otherwise, and your claim might be denied altogether. Paying for repairs on your own can be expensive, so you want to avoid this if possible.
Instead of waiting for your insurance adjuster, the best thing to do after a storm is to document the damage. Take pictures and make lists of affected areas and items to provide as evidence. Once this has been done, a cleanup and restoration service like SERVPRO can begin mitigation to prevent the damage from worsening while you wait to file your claim.

Call SERVPRO of Effingham, Mattoon, Charleston for all your Spring Storm cleanup & restoration problems at (618) 667-8648. We promise to make them disappear "Like it never even happened."  

Freezing Temperatures Can Cause Pipes to Burst

2/18/2021 (Permalink)

A frozen pipe that burst from the cold Pipe Burst

Baby it's Cold Outside!

With the freezing temperatures we are experiencing, it's vital that you know how to prevent pipes from freezing. When water freezes in your pipes, whether due to quick drops in outside temperatures, poor insulation or the thermostat set too low, its volume expands and puts pressure on the pipe from inside. This can cause a burst pipe, but even a small crack or two can be the start of some devastating and expensive water and plumbing damage that would require a professional restoration company like SERVPRO to repair the damage.

Here's a Few Tips To Prevent You From Having to Call us:


Here are just a few tips that you can perform to reduce the chances of you having to give us a call:
• Insulate pipes located in the attic and crawl space using pipe insulation, even if the climate where you live does not often have hard freeze conditions.
• You can also wrap pipes in heat tape or heat cables with a thermostat control. The best pipe insulation for your situation will depend on your home. Always install according to the manufacturer's directions.
• Seal or caulk any cracks that might let in cold air, especially places where pipes run from inside to outside the home, such as dryer vents or water pipes.
• Preventing frozen pipes should be done outdoors as well. As you winterize your home, disconnect your garden hoses.
For any outdoor faucets with cut-off valves, be sure they are closed and faucets are drained. You can also protect them by using faucet covers throughout the winter months.
• If cold weather settles in and you notice temperatures beginning to drop, start a small drip of both hot water and cold water in the kitchen, bath, laundry areas and any other faucets in the home. A small water drip is all that is needed to keep water moving through the system and prevent frozen pipes.
• Be sure to alert a trusted neighbor if you'll be away more than a few days, and ask them to check periodically to make sure that the measures you have taken in preventing frozen pipes worked and that nothing has ruptured.

In the event you experience water damage due to a burst pipe call TEAM WOLFE, we'll make it "Like it never even happened." 

Call us 24/7 at (618) 667-8648.

House Fire Statistics and How to Avoid Them

2/3/2021 (Permalink)

a residential home on fire with flames shooing out of it Residential Home Fire

Home Fires Lead The Way In Property Losses

Residential homes are the leading types of property losses. We broke down the facts and figures surrounding house fires and property loss nationwide. House fire property claims are also some of the most common and expensive in the United States according to the Insurance Information Institute.

According to the United States Fire Administration, residential buildings are the leading property type for fire deaths, injuries, and property losses. Here are just a few figures surrounding house fires and property loss nationwide. There are many more factors that cause fire but here are just 4 to name a few:

• According to the National Fire Protection Association An estimated $8 Billion dollars of property loss from house fires occurred in 2018.

• It's estimated that 49% of house fires were caused by cooking from 2013 to 2017 according to the NFPA.

• According to the U.S. Fire Administration, the estimated number of residential fires that occurred nationwide in 2018 were 379,600. That's a whole lot of fires!

• Every year, 48%of Thanksgiving Day house fires occur between the hours of 10:00 A.M. to 4:00 P.M., according to the U.S. Fire Administration. Over 50% of all fires in 2018 were directly caused by cooking!

Reducing Your Risk of Becoming Part Of The Stats

There are many things you can do to help prevent a potential fire at your home. We suggest you put together a checklist of all potential hazards in your home and inspect those items on a regularly schedules basis.

Here are just a few items you should check regularly to get you started on creating your own checklist:

• Make sure your HVAC is in good working condition. You should have this inspected annually by a Heating and Air professional. 

• The easiest way to avoid a house fire is by checking your smoke alarms/detectors on a regularly scheduled basis. There is a little button on it that you can press to test it. If it beeps weakly, then you need to change the batteries ASAP. It's a good habit to change the batteries during daylight savings time annually.

•  Keep your stove and oven clean and free of grease and buildup of food particles. Never leave your kitchen unattended while your cooking! It only takes a few seconds for a fire to break out. If you have to leave the kitchen for any reason, turn off the burners before you leave the room. 

If for whatever reason you can’t turn off the oven, call someone into the kitchen to watch the food until you get back. 

• Make sure that electrical cords are in good condition and are not frayed or chewed by the family pet. If you do notice damaged wires, replace them as soon as possible because this is a huge fire hazard. Never use a cord the is damaged.

• Fire Extinguishers are your best defense weapon when a fire breaks out. You want to make sure you have one in every room that is a potential threat, such as the kitchen or laundry room. Every family member should know how to use an extinguisher so if a fire does happen, it can be put out as fast as possible. 

In the event at fire strikes your home, call the cleanup specialists at SERVPRO of Collinsville/Troy at (618) 667-8648. We promise to put your home back to it's preloss condition "Like it never even happened."

And You Thought We Just Cleaned Up

2/1/2021 (Permalink)

A apartment building in the process of being rebuilt. Construction Services

At SERVPRO, we are so much more than a cleaning company.

Our Construction Division at TEAM WOLFE can simplify the restoration process by handling both the initial damage, mitigation and rebuilding the affected areas including a total construction project. Having one qualified company for the entire process from emergency services, to mitigation and reconstruction, SERVPRO can save time, keep costs low and relieve you and your family of the stress from juggling all that goes into restoring your home or business. TEAM WOLFE can provide this continuity by supervising a full range of restoration and construction services that will bring a building back to full functionality.

At SERVPRO, we employ all of the trades necessary to complete your project, from lead management, project managers, IICRC (Institute of Inspection Cleaning and Restoration Certification) Certified restoration technicians and carefully selected Trade Partners that work seamlessly within our SERVPRO approved processes. All of our employees and trade partners are skilled and trained to take care of our customers.

Has Your Sprinkler System Been Tested Lately?

1/18/2021 (Permalink)

a sprinkler head with water coming out of it Sprinkler Head

Water-based fire protection systems, or fire sprinklers, should be kept in excellent working condition and tested periodically to ensure maximum fire suppression capacity especially, during the winter months when falling temperatures can put these systems under a strain. Your sprinklers are your home's or business’s first line of defense in the event of a fire, and it may be mandatory with the continuous updating of building codes to conduct routine tests and inspections.

1. Check the age of your sprinkler system. Modern standards require that sprinkler systems adhere to NFPA 25 requirements, but systems in buildings older than 60 years may be outdated and in need of a full replacement.

2. Check your sprinkler installation. Faulty or defective installation equipment and procedures can lead to sprinkler malfunctions in the event of a fire.

3. Always keep your fire sprinklers clean. Dirty fire sprinklers can lead to obstructions that block the water flow and prevent sprinklers from working correctly, or even from detecting and activating in the event of a fire. Many organizations and inspectors recommend an obstruction inspection every five years.

4. Periodically test your sprinkler functions. Sprinklers can be tested in a variety of ways, including simply testing that they work through routine checks. However, more complex testing such as corrosion testing and hydrostatic testing can uncover additional issues that may not be readily apparent on a simple functional test.

5. Immediately replace defective parts. Because sprinklers are so deeply interconnected, replacing a defective part may require replacing larger sections of the sprinkler system. However, this is highly advisable as a matter of safety to prevent any issues should the sprinklers fail to activate in the event of smoke or fire.

One benefit of fire sprinklers is that fire sprinkler cleanup is usually much less messy than cleanup after fire suppression using stronger means. Sprinklers can make a serious difference in prevention of property losses and safety issues, and should be maintained at all times.

Flood Damage Can Strike Your Metro-East Illinois Property

1/18/2021 (Permalink)

A flooded kitchen with several inches of contaminated flood water Flood Damage

The Madison and St. Clair County, Illinois region is not immune from the threat of flooding and metro-east Illinois is not an exception. Our region experiences waves of heavy rainstorms, the combined strength of which can result in flooding situations. If water fills the lower levels of your home or business due to extended periods of rain, a call to SERVPRO of Collinsville/Troy can turn the tide toward recovery.

When a home in the metro-east region suffers flood damage, the inhabitants do not have the luxury of waiting until the water recedes to make decisions. Large quantities of water inside your home’s foundation or basement risk significant harm to your building’s structure and contents. It is crucial that rapid removal of the water occurs, followed by complete drying of floors, walls, ceilings, and other building components. Our teams of flood damage specialists train for the opportunity to complete these tasks for you.

Flood damage is a water event that requires professional help. A bucket and mop or shop vacuum are not up to the challenge. The sheer amount of water quickly overwhelms any do it yourself attempt. The experienced technicians from SERVPRO employ powerful, industrial strength pumps and extractors to evacuate the water fast. Speed is critical because of the progressive nature of water damage.

Many structures, items, and surfaces can emerge nearly good as new if water does not have the chance to soak into and begin the process of disintegration. Although building materials like finished wood, concrete or cinder block may be able to shed water without much change, drywall, insulation, ceiling tiles, carpeting, and other porous components risk swelling, crumbling, and delamination if soaked for any period of time.

SERVPRO technicians learn dozens of targeted strategies to quickly and successfully remove water from you place of business or home. Once the obvious water is gone, the crew uses high-efficiency fans and dehumidifiers to complete the job, drawing residual moisture out of contents and structure.

If severe weather threatens your property with flood damage, SERVPRO of Collinsville/Troy is ready to help you recover from this catastrophe completely. One call to (618) 667-8648 sets a process in motion that returns your home to you "Like it never even happened."

Minimizing Secondary Roof Damage After A Storm

12/31/2020 (Permalink)

a home with a blue tarp secured to the damaged roof. Roof Damage from a storm.

When it comes to severe weather events like Thunderstorms along with high winds in the metro-east Illinois region, these conditions are often the leading cause of structural damage to residential property and local businesses. While prevention and routine inspections are extremely helpful to avoiding a roof leak, sometimes mother nature is still often too powerful to avoid her visiting your home or business with a major blow to your property. If during or right after a catastrophic storm event causes damages to your roof, getting it taken care of immediately is necessary to avoid extensive water damage remediation and repairs. If the storm was big enough, unfortunately, you may not get instant relief.

Temporary Repairs:
Temporary fixes should be made to ensure the damage doesn’t spread. These include:

Tarps – Simple, inexpensive and easy, waterproof tarps can do wonders to keep more moisture from getting inside the property. From the interior of the building, since it is unsafe to walk on a wet roof, smooth the tarp out and attach it, ensuring the entire area is covered.

Caulk, Temporary Roof Patch – For small leaks, a little caulk or sealant can block the water from coming in. Even though it may be small, it can easily become a much bigger problem if not addressed immediately. These products can be found at your local home improvement store.


Replace Shingles – Depending on the structure, a roof leak often is a result of missing shingles or ones that are cracked or becoming unattached. Once it safe to go on the roof, it is important to repair or replace shingles to limit the damage. Loose shingles shout be smoothed and shifted back into place before being nailed or stapled. If shingles are missing but there are no replacements available, sheet metal or wood can be used as a temporary fix.

Professional Help
While these fixes are designed to limit the spread of damage, they are not permanent repairs. Regardless of the size of the leak, contacting a professional like SERVPRO of Collinsville/Troy to inspect and repair the roof is vital to maintaining its longevity and protecting what it covers. Our company is a full service contractor so one call to SERVPRO of Collinsville/Troy is all you need to do. We handle all aspects of the restoration and repairs needed to restore your property to its preloss condition. 


A roof leak is a hassle, but it can quickly become much more than that if gone unchecked. Taking immediate action and getting it properly repaired are keys to avoiding damage to the rest of the structure.