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Residential Smoke & Soot Damage Facts

5/12/2022 (Permalink)

smoke damaged wall and recepticle Smoke & Soot? Call SERVPRO.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Effingham-Mattoon-Charleston will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire & Smoke Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care as it were our own.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today at (618) 667-8648

Flooded Basements in Metroeast Illinois

5/12/2022 (Permalink)

a flooded basement Flood Damage? Call SERVPRO.

A basement can flood at any time in the metroeast Illinois region, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Madison & St. Clair County's basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • Sump Pump Failure
  • And many more

Have a Basement Flooding Disaster?

Call Today - 618-667-8648

If flood water is not handled quickly it can grow causing additional damage to your basement and home. Remember, the longer you wait, the worse the problem will get.

If you have basement flooding its worth making a call to SERVPRO of Collinsville/Troy and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use S500 Industry Standard, IICRC Restoration protocol
  • Advanced Inspection and Extraction Equipment is used to mitigate the damage

Basement Flooded? Call Us Today: (618) 667-8648

Water Damage From a Storm can Wreak Havoc On a Home

5/11/2022 (Permalink)

a flooded living room from a major rain event Flooded Home? Call SERVPRO!

Water Damage From a Storm Can Be Catastrophic to your home or business

O.K., a Metro-East Illinois storm just hit the area and dumped 5 inches in an hour overwhelming the sewer systems in your community. The result is 3 inches of gray water in your finished basement. The longer you wait after having water damage from a rain event the more damage you are causing to your home.

When you have water damage the best thing to do is to mityigate the source that is causing the damage. It could be a clogged sewer line, debri clogged gutters or a sump pump failure. If the damage is coming from something you are unable to cut off, you may need to contact a plumber in your area. Once this is completed, you will want to call the professionasl here at SERVPRO of Collinsville/Troy. No matter how big or small, we will be able to help get it under control. If not remedied rapidly, here is some of the damage that can happen:

  • Water rings on your ceiling or walls
  • Soft or sagging on your ceiling or walls
  • Wet or soggy carpets
  • Warping in your wood flooring
  • wicking of walls the longer the water is present
  • wet insulation inside the wall cavities

The best thing to do is call an expert right away before the problem gets worse. Our highly trained technicians are waiting for your call. We have our specialized equipment ready to use to get to your emergency mitigated as soon as possible. Don’t wait until the problem gets worse, call our team here at SERVPRO of Collinsville/Troy at (618) 667-8648.

We Are Your Storm Damage & Reconstruction Specialist

5/11/2022 (Permalink)

a street littered by storm debri Storm Damage? Call SERVPRO.

We Specialize in Storm Damage Restoration & Reconstruction!

SERVPRO of Collinsville/Troy specializes in storm and flood damage cleanup, restoration and reconstruction in the metro-east Illinois region.  Our crews are highly trained and we use specialized equipment to mitigate the damage and then restore your property completely with our own in-house construction division to its pre-storm condition.

We Have a Faster Response Time

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost dramatically.

Resources to Handle Midwest Floods and Storms

SERVPRO of Collinsville/Troy is one of the only certified Disaster Recovery Team in the midwest region!  When storms hit the midwest, we can scale our resources to handle a large storm or flooding disaster at a moments notice. 

Have Storm or Flood Damage? Call Us Today (618) 667-8648.

AT SERVPRO, WE NEVER SLEEP

5/10/2022 (Permalink)

A SERVPRO semi tactor trailer staged in front of a municipal building one of our many SERVPRO semi tactor trailers deployed to yet another commercial large loss.

Here at SERVPRO of Collinsville/Troy, we have a team of well trained restoration professionals that can tackle any size disaster, 24/7 and 365 days a week! Our team has proven to provide an industry best service to our clients with expedited service that does not compromise on value!

WE ARE ALWAYS AVAILABLE

Whether it is 2:00am in the morning or the evening hours, TEAM WOLFE is able to dispatch a team of professionals to quickly address any issue you may have. Burst pipes? Fire damage? Flooding? No matter what the damage or the situation you are experiencing, we have a team standing by to serve you with one of the industry's best restoration services in the nation. 

THERE IS NO JOB TOO BIG

Did you know OUR SERVPRO Disaster Recovery Team is both prequalified and strategically positioned to handle a natural disaster of any size within the United States? Our SERVPRO Commercial Large Loss Division is uniquely positioned to help in case of any large loss with urgency and unmatched mitigation efforts. Whether flood or tornado, hurricane or storm, the Disaster Recovery Team is prepared for the unpredictable 365 DAYS A YEAR! 

Proven Track Record

At SERVPRO, we are a trusted franchise that has been the leader in the cleanup and restoration industry for 50 plus years. In that time, our services have been trusted by businesses, homeowners, the insurance industry, and the government! 

No matter how big your disaster, we will make sure it looks "Like it never even happened." Call (618) 667-8648 today for more information and help. 

SERVPRO, Your Clean Ducts Specialists

5/10/2022 (Permalink)

picture of a very dirty duct vent How's Your Indoor Air Quality?

Looks like high temperatures have arrived early this year, and when it gets near 90 degrees we tend to keep the doors and windows to our homes and businesses shut tight to keep the hot weather outside. This also keeps the air trapped inside and recirculating through the building. Without regular maintenance and cleaning, ductwork can become dusty and dirty especially if there is neglect in routine filter replacements. This will cause foul odors, dust, mold, and other contaminants to be circulated around the building which will result in poor air quality in your home or business.

Cleaning the ductwork helps to improve the air quality and gain energy efficiency. Odors will be less noticeable and the potential for mold growth will be reduced. This can also help to remedy any bacteria, fugus, or mold that may be in the ductwork.

Does your ductwork need cleaned? SERVPRO of Collinsville/Troy can help! Contact our team at 618-667-8648 today to schedule having your ducts cleaned.  

SMOKE DAMAGED INSULATION? NO PROBLEM!

5/10/2022 (Permalink)

a picture of smoke damaged insulation Smoke Damaged Insulation

SMOKE DAMAGED INSULATION? WE CAN REMEDY THAT!

SERVPRO of Collinsville/Troy understands the need to remove all damaged materials from your home or business to make sure there is no lingering effects from a fire damage. One of those materials is your insulation. Insulation is very porous and absorbent which will trap odors like smoke in the material. SERVPRO has various ways of removing insulation based on what type (rolled or blown in) insulation it is. We make sure we remove all materials that could cause odor problems.

Smoke and Soot Facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke:

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Collinsville/Troy will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Call the cleanup team that is Faster to any size disaster at (618) 667-8648.

STEPS YOU SHOULD TAKE IN THE EVENT OF A PIPE BURST

5/10/2022 (Permalink)

a lady holding an umbrella with water falling Water Damage have you breaking out the unbrella? Call SERVPRO

What should you do in the event of a pipe burst in your home or business?

Cracked, broken or bursting pipes can cause a lot of damage to your home or business. Because of this, its very important to have the problem taken care of as quickly as possible to minimize secondary damage. It can be difficult to determine what to do in a high-stress situation like this, but the following steps will put you on the right path until SERVPRO of Collinsville/Troy arrives.

1. Contact Your Insurance Company

One of the first things you want to do when you've experienced water to your home or business is to call your insurance agent. This will allow you to get the claims process started right away. It can be a lengthy process and the money you receive can help you pay to fix broken pipes and have repairs done. Your claim can also be denied if you take too long to report the damage.

2. Locate and Document Damage

When you make an insurance claim, an adjuster will need to inspect your home to determine the extent of the damage. While you are waiting for the visit, you can start making a list and taking pictures of damaged areas and belongings. The adjuster can use this information when working on your claim. Do not throw away affected items until you have documented and inventoried them, as these can provide proof of damage as well.

3. Have Mitigation Done

A busted water line can result in flooding in your home or business and, if it is not cleaned up quickly, it can lead to a lot of secondary damage. When exposed to moisture, mold can begin to grow in as little as a day and can easily spread to large areas. Excessive water can also absorb into building materials which will then need to be replaced if you delay in mitigating the damage.
If your home or business has been damaged as a result of a busted pipe, a cleanup and restoration service like SERVPRO of Collinsville/Troy can perform mitigation quickly to minimize further damage. They can also make any necessary repairs and salvage many of your affected belongings to have your home looking as good as new.

Water damage have you all wet? Call SERVPRO of Collinsville/Troy at (618) 667-8648.

We Solve The Unexpected When It Comes To Water Damage

5/10/2022 (Permalink)

A lady being dreanched by water Dealing with a wet situation? Call SERVPRO

A water line bursting, washer overflows, sewer back ups, sump pump failures, toilet problems, and natural floods can wreak havoc to your home or business in the Metro-East Illinois region. You may feel like you have lost all control of your home or business, and it can only get worse by hiring the wrong contractor who rips and tears your walls, furniture, carpet, and other personal belongings out of its place. This process can leave you clutching your chest in agony as well as a draining your finances and your bank account.

Water removal is not an easy task and should be left to the professionals at SERVPRO. Homeowners often try to clean the water problems without consulting the experts, which can cause more damage and problems. There are a lot of components that are involved in water damage restoration and reconstruction. It's not something that a beginner should consider tackling. Hiring SERVPRO of Collinsville/Troy is a step in the right direction and a wise decision because we have all the tools that are needed to take out extra water to prevent further damage. Plus, a thorough cleaning and drying process is required and SERVPRO has the knowledge and the training to mitigate the damage properly.

SERVPRO has high-tech equipment such as  extractors to help remove water from carpets and other flooring materials. Air movers enhance evaporation to reduce drying time. Dehumidifiers extract water vapor from the air. After removing all the water, they use deodorizer equipment such as thermal foggers to produce the fog that has tiny particles of deodorant solutions to neutralize any odor caused by the water damage. We also treat surfaces with anti-microbials to stop mold growth after a water damage. Afterward, these technicians perform a thorough walk-through with you to make sure that everything is done to your satisfaction.

With SERVPRO of Collinsville/Troy, you can expect reliable and excellent customer services and a team of professionals to get the job done right. Call us for service at (618) 667-8648.

Our Large Loss Division Deployed to a Commercial Fire

3/1/2022 (Permalink)

Our mobile command center and SERVPRO equipment trailer parked in a parking lot with several technicians ready to start work Large Loss Deployment

TEAM WOLFE is back on the road again with our Large Loss Division. Once again, Our Large Loss Team was called upon to perform a complex multi-story commercial large loss due to an extensive fire in the Metro East Illinois region.When your commercial property is suddenly hit with damage due to a complex fire event or other disaster, it can leave you, your employees and customers in shock and not knowing where to turn. It’s important to know that you have professional large-loss specialists right here in the midwest in addition to that can handle commercial restoration processes from start to finish as quickly as possible so that you can get back to business. SERVPRO’s Disaster Recovery Team is an elite team of restoration specialists and technicians that know exactly how to accomplish getting you back in business. We’re strategically located and prequalified to respond Faster to any size disaster. At TEAM WOLFE, we serve our clients with pure passion and no limitations.