Recent Posts

We do commercial carpet cleaning

10/15/2018 (Permalink)

Commercial We do commercial carpet cleaning Stains left from a water damage.

SERVPRO of Collinsville/Troy does commercial carpet cleaning and generic cleaning as well! Whether you need them cleaned a few times a year, after a water damage, if someone made a mess or just need to freshen them up. We are more than happy to come in and clean your carpets or rugs. We can clean during or after business afters, whichever is easier for you!

In the photo you see stains left on the carpet due to a water damage. We sent Brandon in to professionally clean the carpets. Our crews are trained to know what spot spray to use and which technique will do the best job. We will always try our hardest to remove every spot and stain. 

Give our office a call for prices and to schedule your next carpet cleaning! 618-667-8648 

Common causes for house fires.

10/4/2018 (Permalink)

House fires are more common during the colder season. Between 2011 and 2015, the U.S fire departments responded to an average of 358,000 house fires per year. Cooking is one main cause of house fires and injuries. Frying and unattended cooking are the main reasons for cooking fires. Thanksgiving, Christmas and Easter are three big Holidays when most house fires occur. 

When planning and prepping for a party people tend to get overwhelmed and distracted. They will forget something is in the oven, leave a burner on, or a put a towel to close to the stoves flame. Try to be more focused while cooking. Designate someone to keep an eye on the food at all times. Have a fire extinguisher close by and check all smoke alarms as well. 

Be prepared and safe next time you are cooking a big meal! SERVPRO of Collinsville/Troy is here to help if you experience a cooking fire!

Your local water damage cleanup company.

9/27/2018 (Permalink)

SERVPRO of Collinsville/Troy is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Collinsville/Troy has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are hiring!

9/19/2018 (Permalink)

The SERVPRO of Belleville-O'Fallon is currently hiring several Production Technicians.

Available benefits: health insurance, 401k, paid vacation and opportunities to advance.

The requirements for this position are as follows:

  • Must have a professional appearance 
  • A valid driver license with a reasonable driving record.
  • Must submit to a background check if a job position is accepted.
  • Must be able to pass a drug test.
  • Because we provide 24-hour emergency services, must be willing to be on call, as needed.
  • Some night and weekend work is required.
  • No prior experience is necessary.  On the job training will be provided.  Must be willing to learn.
    Apply in person at SERVPRO, 2220 Liebler Rd., Troy, IL 62294.  Monday thru Friday between 7:30 am and 4:30 pm. 

Collinsville Smoke and Soot Cleanup

9/7/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Collinsville/Troy will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 

SERVPRO cleans up almost any mess!

8/30/2018 (Permalink)

Bio hazard, vandalism and crime scene clean up is something not a lot of people are willing or even wanting to do. SERVPRO of Collinsville/Troy does do remediation and clean up for those messes. Has a tenant destroyed your property, a family member unexpectedly past, your pet forget the bathroom is outside, or a break in and vandalism occur to your home or business? SERVPRO is here to help. We are available 24/7 for calls and services. Our crews are trained and ready to go for any cleaning situation.

We can help with:

  • Blood-borne Pathogens
  • Methamphetamine labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Hoarders
  • And more

We understand the need to be quick during these situations. Our crew will work around the clock to make your disaster look "Like it never even happened."

Call us at 618-667-8648

Testimonies from our customers

8/9/2018 (Permalink)

SERVPRO of Collinsville/Troy loves hearing back from our customers on how the job went. We strive everyday to do our best. Below is our most recent testimony we received from a very happy customer!  

"The team that showed up at my house was some of the most professional people I've dealt with.  Amazing experience.  The duties they did were just as explained to me.  All of the workers deserve a raise!!! They totally dismantled a bedroom that had been damaged during a recent storm.  Removed all of the wet material and cleaned up!  just the people we needed during this time of need.  Thank you SERVPRO!  Also the original time given for the job was 5-6 hours.  They had it done in 3 hours!" — Corey in Waterloo, IL

Flooded basement from a hot water pipe.

7/31/2018 (Permalink)

Water Damage Flooded basement from a hot water pipe. This flooded basement was caused by a pin size hole in a hot water pipe.

Sometimes the most unexpected disaster can happen in your home. We received a call for a flooded basement. When our CSR arrived on scene, he noticed there was a pin size hole in the customers hot water pipe. This pipe had to have been leaking for a few days. The basement had about an inch deep of water. 

Our crew turned the water off and immediately started extracting the water. Unfortunately the steam and the time period it was leaking caused mold to start growing. We removed the damaged dry wall, ceiling tiles and cleaned all affected areas. 

Mold can grow quickly and from the smallest leak. If you notice any kind of moisture in your home it is best to get it taken care of quickly.

Call us at 618-667-8648 to make your disaster look "Like it never even happened." 

Is your family prepared for a power outage?

7/16/2018 (Permalink)

General Is your family prepared for a power outage? Emergency kit

We have experienced a few storms in the last month. Those storms have caused many homes to lose power for minutes to days. Are you prepared if you lose power? Being prepared for a storm will keep you less stressed when the storm hits. Depending on how bad the storm is you may be on your own for a while. Meaning you will need to have your own food, water, flash lights and more. Decide on a designated spot for your emergency kit and also a designated area for everyone in your home to meet during a storm. Check your kit often to make sure batteries are still good, the food hasn’t expired or anything is missing.

The following is a list of items that are suggested to keep on hand:

  1. Flashlights for each family member
  2. Battery-operated radio and clock
  3. Extra batteries
  4. Containers of bottled water
  5. Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants
  6. Non-electric can opener
  7. List of important phone numbers
  8. First-aid kit

Keep food on hand that does not require you to cook. Here is a general list of food ideas to stock up on:

  • Store at least a three-day supply of non-perishable food.
  • Choose foods your family will eat.
  • Remember any special dietary needs.
  • Avoid foods that will make you thirsty.
  • Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.
  • Ready-to-eat canned meats, fruits, vegetables and a can opener
  • Protein or fruit bars
  • Dry cereal or granola
  • Peanut butter
  • Dried fruit
  • Nuts
  • Crackers
  • Canned juices
  • Non-perishable pasteurized milk
  • High energy foods
  • Food for infants

SERVPRO of Collinsville/Troy is always here to help if you experience any damage due to a storm! We specialize in fire, water and mold clean-up and remediation. Give our office a call at 618-667-8648

Stay safe in this extreme heat!

7/5/2018 (Permalink)

Lately the weather has been very dry, hot and humid. We have been on a heat advisory as well. Extreme heat is when the temperature is above 90 degrees for two to three days. During extreme heat evaporation is slowed and the body works harder to maintain normal body temperature.

Using these tips will help keep you cool and safe during this horrible heat.

  • Wearing light and loose clothing will keep you cooler. Dark tight-fitting clothing will trap in the rays; keeping the heat in.
  • Drink more water! Try to stay away from caffeine and alcohol as well.
  • Avoid high-energy activities and get help when doing hard manual work outside
  • Keep your home cooler by covering all windows with drapes or shades, using weather-strips on all windows and doors, and using an attic fan if you have one.

Check often on your elderly, neighbors and pets. This heat can cause dehydration, heat exhaustion, and heat strokes. Staying hydrated and cool will less your chance from any heat illness.

SERVPRO wants everyone to continue to have a fun, cool and safe summer!!