Recent Posts

Has Your Sprinkler System Been Tested Lately?

1/18/2021 (Permalink)

a sprinkler head with water coming out of it Sprinkler Head

Water-based fire protection systems, or fire sprinklers, should be kept in excellent working condition and tested periodically to ensure maximum fire suppression capacity especially, during the winter months when falling temperatures can put these systems under a strain. Your sprinklers are your home's or business’s first line of defense in the event of a fire, and it may be mandatory with the continuous updating of building codes to conduct routine tests and inspections.

1. Check the age of your sprinkler system. Modern standards require that sprinkler systems adhere to NFPA 25 requirements, but systems in buildings older than 60 years may be outdated and in need of a full replacement.

2. Check your sprinkler installation. Faulty or defective installation equipment and procedures can lead to sprinkler malfunctions in the event of a fire.

3. Always keep your fire sprinklers clean. Dirty fire sprinklers can lead to obstructions that block the water flow and prevent sprinklers from working correctly, or even from detecting and activating in the event of a fire. Many organizations and inspectors recommend an obstruction inspection every five years.

4. Periodically test your sprinkler functions. Sprinklers can be tested in a variety of ways, including simply testing that they work through routine checks. However, more complex testing such as corrosion testing and hydrostatic testing can uncover additional issues that may not be readily apparent on a simple functional test.

5. Immediately replace defective parts. Because sprinklers are so deeply interconnected, replacing a defective part may require replacing larger sections of the sprinkler system. However, this is highly advisable as a matter of safety to prevent any issues should the sprinklers fail to activate in the event of smoke or fire.

One benefit of fire sprinklers is that fire sprinkler cleanup is usually much less messy than cleanup after fire suppression using stronger means. Sprinklers can make a serious difference in prevention of property losses and safety issues, and should be maintained at all times.

Flood Damage Can Strike Your Metro-East Illinois Property

1/18/2021 (Permalink)

A flooded kitchen with several inches of contaminated flood water Flood Damage

The Madison and St. Clair County, Illinois region is not immune from the threat of flooding and metro-east Illinois is not an exception. Our region experiences waves of heavy rainstorms, the combined strength of which can result in flooding situations. If water fills the lower levels of your home or business due to extended periods of rain, a call to SERVPRO of Collinsville/Troy can turn the tide toward recovery.

When a home in the metro-east region suffers flood damage, the inhabitants do not have the luxury of waiting until the water recedes to make decisions. Large quantities of water inside your home’s foundation or basement risk significant harm to your building’s structure and contents. It is crucial that rapid removal of the water occurs, followed by complete drying of floors, walls, ceilings, and other building components. Our teams of flood damage specialists train for the opportunity to complete these tasks for you.

Flood damage is a water event that requires professional help. A bucket and mop or shop vacuum are not up to the challenge. The sheer amount of water quickly overwhelms any do it yourself attempt. The experienced technicians from SERVPRO employ powerful, industrial strength pumps and extractors to evacuate the water fast. Speed is critical because of the progressive nature of water damage.

Many structures, items, and surfaces can emerge nearly good as new if water does not have the chance to soak into and begin the process of disintegration. Although building materials like finished wood, concrete or cinder block may be able to shed water without much change, drywall, insulation, ceiling tiles, carpeting, and other porous components risk swelling, crumbling, and delamination if soaked for any period of time.

SERVPRO technicians learn dozens of targeted strategies to quickly and successfully remove water from you place of business or home. Once the obvious water is gone, the crew uses high-efficiency fans and dehumidifiers to complete the job, drawing residual moisture out of contents and structure.

If severe weather threatens your property with flood damage, SERVPRO of Collinsville/Troy is ready to help you recover from this catastrophe completely. One call to (618) 667-8648 sets a process in motion that returns your home to you "Like it never even happened."

Minimizing Secondary Roof Damage After A Storm

12/31/2020 (Permalink)

a home with a blue tarp secured to the damaged roof. Roof Damage from a storm.

When it comes to severe weather events like Thunderstorms along with high winds in the metro-east Illinois region, these conditions are often the leading cause of structural damage to residential property and local businesses. While prevention and routine inspections are extremely helpful to avoiding a roof leak, sometimes mother nature is still often too powerful to avoid her visiting your home or business with a major blow to your property. If during or right after a catastrophic storm event causes damages to your roof, getting it taken care of immediately is necessary to avoid extensive water damage remediation and repairs. If the storm was big enough, unfortunately, you may not get instant relief.

Temporary Repairs:
Temporary fixes should be made to ensure the damage doesn’t spread. These include:

Tarps – Simple, inexpensive and easy, waterproof tarps can do wonders to keep more moisture from getting inside the property. From the interior of the building, since it is unsafe to walk on a wet roof, smooth the tarp out and attach it, ensuring the entire area is covered.

Caulk, Temporary Roof Patch – For small leaks, a little caulk or sealant can block the water from coming in. Even though it may be small, it can easily become a much bigger problem if not addressed immediately. These products can be found at your local home improvement store.


Replace Shingles – Depending on the structure, a roof leak often is a result of missing shingles or ones that are cracked or becoming unattached. Once it safe to go on the roof, it is important to repair or replace shingles to limit the damage. Loose shingles shout be smoothed and shifted back into place before being nailed or stapled. If shingles are missing but there are no replacements available, sheet metal or wood can be used as a temporary fix.

Professional Help
While these fixes are designed to limit the spread of damage, they are not permanent repairs. Regardless of the size of the leak, contacting a professional like SERVPRO of Collinsville/Troy to inspect and repair the roof is vital to maintaining its longevity and protecting what it covers. Our company is a full service contractor so one call to SERVPRO of Collinsville/Troy is all you need to do. We handle all aspects of the restoration and repairs needed to restore your property to its preloss condition. 


A roof leak is a hassle, but it can quickly become much more than that if gone unchecked. Taking immediate action and getting it properly repaired are keys to avoiding damage to the rest of the structure.

Our Construction Division compliments our Restoration Services

12/29/2020 (Permalink)

contractor meeting with planners over blueprints Construction Planning

At SERVPRO of Collinsville/Troy, the backbone of our company is fire, water & smoke cleanup and restoration. But, what compliments our unique services in the industry is we can facilitate every aspect of the reconstruction process of your damaged property!

Our construction division specializes in reconstruction, new construction residential, retail, offices, financial institutions, healthcare facilities, educational facilities, government properties, warehouses and shipping facilities. We have experts in the field of putting your home or business back to its preloss condition which includes complete builds from a total loss. Our in-house construction division can provide everything that a normal contractor can provide you after you are hit with a catastrophe. That's why SERVPRO is so unique in the metro-east Illinois region, we can handle the entire process so there is no need for multiple companies and services to juggle! One call to SERVPRO handles everything from start to finish. For work not completed in-house, we have an extensive list of qualified contractors (HVAC, Plumbers, drywall finishing, roofing, electricians and many other specialized services) just to name a few.

We can fast track your project and offer cost-saving solutions to meet your budget goals because you are dealing with just one company!

Call SERVPRO of Collinsville/Troy today at (618) 667-8648 for all your construction needs because we are not just a restoration company, we are a full service contractor!

You need a rapid response when dealing with water damage

12/29/2020 (Permalink)

a hallway being dried out with air movers from a water damage rapid drying utilizing air movers

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Collinsville/Troy provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays in the metro-east Illinois region. You need rapid response to minimize water damage so we never close and are always ready to deploy to your emergency.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Collinsville/Troy arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service?

Call Us 24/7 at (618) 667-8648

Water Damage Timeline

Within Minutes:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 through 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. We also have our own in-house construction division that can totally restore your home and business back to its preloss condition. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Great Water Damage Tips

12/18/2020 (Permalink)

A living room with a foot of clear water in it due to a water break & the words; "Water Damage Tips" spelled out Water Damage Tips

We are well into December and with that comes a elevated risk of water damage due to freezing temperatures that can cause a fatigued water line to burst unexpectedly.

Although you just suffered a water damage, there is no need to panic although that will be your first thought. Take a deep breath and give SERVPRO of Collinsville/Troy a call and we will get our trained technicians deployed and to the rescue restoring your property to it's preloss condition! Once we arrive on the scene of the damage we can quickly begin the cleanup & remediation of your property. Before we arrive, there are some steps you can take yourself to prevent secondary damage to your property and personal belongings. These steps should only be used if the water damage is caused by a clean water break. If you have suffered damage from sewer, toilet, or other contaminated water sources, stay away from the scene as it may have adverse health effects.

Here are a few tips for what you can do to prevent further water damage to your home, until our trained technicians arrive:

  • Shut off the water source if it can be done safely.
  • Remove any excess water by mopping or using towels.
  • Remove and pop up we upholstery cushions for drying. Do not put cushion covers in washing machine.
  • Place aluminum foil or wood blocks under furniture legs.
  • Hang furs and leather goods separately at room temperature.
  • Remove colored rugs from wet carpeting.
  • If you have a wet/dry shop vac you can suck up any water that you are able to.
  • If water damage is in the ceiling, do not turn on lights or overhead fans. And keep out of rooms where the ceiling is beginning to sag from holding water.
  • When in doubt - "Don't" attempt anything! We are in transit and will access what steps need to be taken.

You can trust the team at SERVPRO to make everything fresh, clean and like new!.

Winter Is Coming, Avoid Frozen Pipes!

12/16/2020 (Permalink)

a frozen water line with a split in it due expansion along with SERVPRO Logo and the words; "Frozen Pipes Frozen Water Line

Winter is upon us in Illinois and with that is temperatures start to plummet. So is the risk of your pipes freezing and bursting during this season. In fact, burst pipes are one of the most common causes of property damage during frigid weather and can cause thousands in water damage—easily $5,000 or more, according to the Insurance Institute for Business and Home Safety.

The pipes most at risk are those in unheated interior spaces such as basements, attics, and garages. Pipes running through cabinets or exterior walls can freeze also. The good news is there are some simple things you can do to keep your water running and your house dry.

Pipe insulation can cost as little as 50 cents per linear foot at your local hardware store according to the IBHS. So for not much more than the cost of the aspirin you’d need, you can avoid the headaches of cleanup, loss of precious keepsakes, and the cost of your insurance deductible. Use the pipe insulation liberally to protect any vulnerable pipes.

Both the IBHS and the American Red Cross, which is in the business of emergency preparedness, have useful advice on how to prevent your pipes from freezing, as well as how to thaw them if they do.

When winter temperatures fall below freezing our phone volume goes up at SERVPRO due to frozen water lines bursting causing quite a lot of water damage. Many times this costly damage could of been prevented with some easy preventive maintenance steps.

1. As previously mentioned, pipe wrap to insulate the expose piping in the basement of your home. 

2. Seal/insulate all small cracks and openings in your basement. Wires and pipes run inside/out of homes and could leave small open spaces which will permit freezing wind to directly affect an area of pipe. That area could freeze and burst. This again is a simply and cost efficient way to keep the heat inside and the cold out.

3. During sub-zero temperatures, let susceptible faucets slowly drip. Running water through the pipes will prevent it from freezing. Also, open cabinet doors under the sinks to allow the home heat to circulate underneath. Again, a few degrees can make a tremendous difference.

SERVPRO of Collinsville/Troy is here to help with  all your fire, water & smoke cleanup and restoration needs. We are here for you 24 hours a day, 7 days a week!

SERVPRO of Collinsville/Troy for Storm Damage Clean Up

12/8/2020 (Permalink)

A damaged roof from a thunderstorm with a sign that spells Storm Damage Thunderstorm Damage

SERVPRO of Collinsville/Troy is your Thunderstorm Damage Cleanup Specialist!

Severe thunderstorms and straight-line winds and heavy rainfall can cause severe of damage to your metro-east Illinois home, and flooding is a major problem during these storms when rainfall totals several inches in a short period of time. For many families in the Madison and St. Clair Counties, flooding can become a reality after severe thunderstorm. Flood water carries high levels of raw sewage and other bio-hazards, so you should never try to clean it up on your own.

Severe Thunderstorms with high winds can generate large amounts of building materials debris, roofing and damage to personal property. When flood damage from heavy rainfall has affected your home, you should contact our professionals at SERVPRO of Collinsville/Troy right away so we can help get your life back in order.

Clean Up and Restoration

Before we can begin cleanup and restoration, we must remove all standing water. We do this with professional-grade, truck-mounted pumps. Once the majority of the water has been removed, we can inspect the home for the extent of the damages from the floodwaters.

Because floodwaters are contaminated, we must remove and dispose of any carpeting and padding in the home. If needed, we pressure wash structural components and disinfect surfaces with an EPA-registered disinfectant.

We continue to remove materials as necessary to decontaminate your home. Communication is paramount with SERVPRO so by keeping in contact with you every step of the way is important to us and to ensure everyone is in agreement with our scope of services. Interior wall surfaces and other inaccessible areas that were contaminated by contaminated water are cleaned, dried and sanitized. Disinfecting steps are repeated for any newly exposed areas.

SERVPRO technicians then remove and dispose of any final debris and wastewater. Once cleaning procedures are complete, we place air movers and dehumidifiers in the home to speed up drying. These machines are monitored daily and moved or adjusted to ensure optimal drying.

Testing and Detection 

We also use moisture meters to detect any hidden moisture that could be lingering inside walls. All of this moisture must be taken care of to prevent the growth of mold. If any mold has started to grow, we also clean the affected area and sanitize it.

SERVPRO of Collinsville/Troy ensures that we have your home thoroughly & completely dry a before we say the job is done! We pride ourselves in our ability to make homes in the Madison County and St. Clair County regions back to their preloss condition so give us a call at (618) 667-8648.

SERVPRO Professional Carpeting Cleaning

12/4/2020 (Permalink)

a steam cleaning carpet wand cleaning carpet with the words "Professional Carpet Cleaning" and our SERVPRO Logo Professional Carpet Cleaning

The COVID-19 Pandemic has all of us spending more time at home, and with more people home more often, have you noticed your carpets looking dirty or dingy? As a general rule, folks should have their carpets deep cleaned every 12-18 months.

At SERVPRO of Collinsville/Troy, our professionals use IICRC (Institution of Inspection and Restoration Certification) standards for carpet care as a guide and we will help you make best decisions to care for your carpet. This includes:

  • Showing you what cleaning option would be best for your level of soiling.
  • Giving you an upfront estimate of the cost involved for the carpet cleaning.
  • Explaining the benefits of soil protection and the advantages of a clean carpet for good indoor air quality

What are the different types of carpet cleaning?

1. Bonnet Cleaning Cleaning/maintenance method for light soiling.

  • Carpet is lightly sprayed with SERVPRO's proprietary cleaning solution.
  • A rotary extractor with a “bonnet” pad is used to pull soil from the carpet.

2. Hot Water Extraction Cleaning for light to moderate soiling.

  • Truck mount or portable extraction unit applies cleaning solution with hot water while extracting heavy soils.

3. Deluxe Precondition and Rinse Cleaning for moderate to heavy soiling; pre-treat and rinse.

  • Soil emulsifier sprayed on carpet, setting for 10 to 15 minutes.
  • Thorough rinse and extraction of soils.

4. Showcase Premier Cleaning Cleaning for moderate to heavy soiling.

  • Two-step process:
    • Shampoo applied with rotary equipment.
    • Thorough rinse and extract of soils.

If you have any questions or would like to schedule a professional Carpet Cleaning by the cleanup specialists at SERVPRO of Collinsville/Troy, call us at: (618) 667-8648

Ladder Safety 101

12/2/2020 (Permalink)

a worker climbing down a ladder and a SERVPRO Logo with the words Ladder Safety in the picture Safe Ladder Handling

When it comes to climbing ladders please consider the safety risk involved before climbing up. Falls from portable and extension ladders are one of the leading causes of occupational injuries and fatalities. The following is a list of safety tips and guidelines to make sure you, and everyone around you, stay safe.

  • Make sure you read and follow the instructions on the ladder, pay close attention to weight limits to whatever ladder you are getting ready to scale.

  • Look for overhead power lines before moving the ladder. Don’t use metal ladders near power lines or exposed energized electrical equipment.

  • Always do an inspection on your ladder before use. If something is broken or bent, either replace it, or get it repaired. If it’s a commercial ladder, make sure you tag it and pull it off line so another co-worker doesn’t grab it and use it.

  • You should always keep a 3-point contact when climbing (two hands and a foot, or two feet and one hand). Keep your body near the middle of the step and always face the ladder while climbing.

  • Make sure you use the right ladder and accessories for their designed purpose.

  • The ladder must be free of any slippery material on the rungs, steps, or feet.

  • Don’t use the top step/rung of a ladder as a step unless it was designated for that purpose.

  • Use a ladder only on stable/level ground, unless the ladder is secured to prevent displacement.

  • Don’t use boxes, barrels or other unstable bases to gain extra height for the ladder.

  • If the ladder needs moved or shifted, make sure that everyone and equipment is off of it.

  • The proper angle for setting up a ladder is to place its base a quarter of the working length of the ladder from the wall or other vertical surface.

  • If using the ladder in a place where it can get displaced by other work activities, make sure it’s secured.

  • Keep all traffic away from the area around the ladder.

  • Make sure that the locks on the on the extension ladder are properly engaged.

  • Be aware of the weight capacity of the ladder, and don’t exceed the maximum load. You need to take into account your weight and anything you carry on it.

Take a few minutes before getting on your next ladder by doing that inspection, and being mindful of its placement. By following these suggested ideas, serious injury can be prevented.

Have a cleaning project that requires climbing on a ladder? Why not leave the ladder climbing to SERVPRO! Give us a call at (618) 667-8648

Want to learn more about ladder safety? Check out this OSHA link: https://www.osha.gov/laws-regs/regulations/standardnumber/1926/1926.1053