Recent Posts

Assessing your water damage.

1/15/2019 (Permalink)

Water Damage Assessing your water damage. Flooded basement due to a pipe leak.

A water damage happens when a pipe breaks, plumbing backs up, flood waters rise, or a number of other reasons in which water enters a structure.

Water restoration is the act of making it "Like it never even happened." which is our specialty at SERVPRO of Collinsville/Troy. 

Many homeowners who experience a water damage often don't know where to start. The first step is assessing the situation and responding appropriately.

There are two criteria for categorizing water damages: Class, and Category.

The Class of water damage refers to the extent of damage and how much moisture has been soaked up (or bound) in the building material.

There are 4 Classes of water damages:

Class 1 - water is confined to a small area and materials absorb very little water.

Class 2 - where wet materials represent approximately 5-40% of combined floor, wall, and ceiling surface area in a space

Class 3 - wet materials represent more than 40% surface area

Class 4 - this class of damage is a special case where water has been deeply absorbed into the structure and special methods need to be employed beyond a regular drying plan.

Category refers to the level of contamination caused by the water:

Category 1 - originates from a sanitary source, meaning a supply line or sink overflow with no contaminants

Category 2 - water that contains some contaminants such as washing machine or dishwasher rinse water

Category 3 - this includes all water that is significantly contaminated and can cause illness if ingested. This would include sewage, standing water with microbial growth, or water from a toilet containing fecal matter

If you have a water damage that needs to be assessed and for help with the cleanup call SERVPRO of Collinsville/Troy at 618-667-8648

We love hearing back from our customers!

12/26/2018 (Permalink)

SERVPRO of Collinsville/Troy loves to hear back from our customers. Our crews work hard everyday to make your disaster look “Like it never even happened.” Receiving your testimonials helps reassure our employees of how well they are doing and makes them want to work even harder!

Here are just a few reviews we have received recently.

“The carpet in the council chambers looks great.”

— Michele in Troy, IL

“No complaints.  All of the men working here did a wonderful job!  That would be Mike M, Brandon S, Brandon R., Dalton and Jason.  They were friendly, well informed, and patient about explaining the process.  I definitely would use SERVPRO again.”

— Leslie in Lebanon, IL

“The team that showed up at my house was some of the most professional people I've dealt with.  Amazing experience.  The duties they did were just as explained to me.  All of the workers deserve a raise!!! They totally dismantled a bedroom that had been damaged during a recent storm.  Removed all of the wet material and cleaned up!  just the people we needed during this time of need.  Thank you SERVPRO!  Also the original time given for the job was 5-6 hours.  They had it done in 3 hours!”

— Corey in Waterloo, IL

If you ever need our service, we are just a phone call away! Call us at 618-667-8648

Let us clean up your post Holiday mess!

12/17/2018 (Permalink)

The Holiday season is always a busy year for hotels. Family members coming in town, company Christmas parties, New Year's Eve parties and more. The more people the more messes that are made. 

Have people tracked dirt or mud throughout your lobby?

Did a party get a little too wild?

Sometimes your personal cleaning staff can't clean all the messes that are made. Don't worry! SERVPRO of Collinsville/Troy also specializes in commercial carpet cleaning, spot and odor removal, vandalism clean up and so much more! We also understand the need to get the job done quickly. Our crews are available to work around your schedule.

Give our office a call anytime and our crew will make that mess look "Like it never even happened."


Pipe burst floods home.

12/10/2018 (Permalink)

Water Damage Pipe burst floods home. View from the front door. Water was flowing throughout the whole house.

This family came home from vacation to find their home flooded. The pipe for their kitchen sink busted and water was flowing for roughly 2-5 days. Serious damaged occurred to this newly built home. The upstairs flooring started buckling and the basement ceiling drywall had fallen.

When we arrived on site the CSR did a walk through to determine what all needed done. The crew began extracting all the water and removing the carpet. Our next step was to remove the ceilings in the basement, all flooring, start drying out contents and setting equipment to prevent mold growth.

A disaster like this can be prevented by turning your water off when you leave for vacation. Many never think it will happen to them. But if it does you can always count on us to be there!

Give us a call at 618-667-8648 to make your disaster look "Like it never even happened."

Holiday Safety Tips.

12/7/2018 (Permalink)

We all enjoy lights during the holiday season but beware of the possible danger.

Holiday lighting poses a real fire risk if not used safely. So before you finish the

holiday decorating, be sure to check out these holiday lights safety tips:

Christmas Trees

Many artificial trees are fire resistant. If you buy one, look for a statement specifying this protection

A fresh tree will stay green longer and be less of a fire hazard than a dry tree

Use only Christmas tree lights that are rated for indoor use and tested for safety. Check for the label of an independent testing laboratory like Underwriters’ Laboratory (UL).

If you have a metallic Christmas tree, never put electric lights on it to avoid the risk of electric shock.

Before using lights, check each set of lights for worn or broken cords, broken or cracked sockets, and loose bulb connections. Replace damaged lights.

Connect no more than three standard-size sets of lights into an extension cord. Don’t overload electrical outlets or extension cords, instead plug lights into different circuits around your home.

Don’t fasten colored spotlights onto metallic trees. Use them above or beside your tree to prevent tree branches from becoming charged with electricity from faulty lights.

Turn off the all Christmas lights and decorations when going to bed or leaving home.

Keep pets safe by protecting electric cords and tree lights so that they can’t chew them and get electrocuted.

Outdoor Lights

Make sure outdoor lights are rated for exterior use by an independent testing laboratory. Exterior lights and extension cords used outdoors need to be weather-resistant.

Fasten outdoor lights securely to trees, house, walls or other firm support to protect from wind damage. However, don't attach light strings with nails or staples as these can cut through the wire insulation and start a fire. Use only UL-approved hangers.

The tree can become charged with electricity from faulty lights, and any person touching a branch could be electrocuted! To avoid this danger, use colored spotlights above or beside a tree, never fastened onto it!

Take exterior lights down within 90 days to prevent hazards from weather damage or animals chewing on them.

Store lights safely after taking them down. Tangled lights can lead to damaged cords and broken sockets. They can be difficult to untangle! Wrap the strings around a piece of cardboard, cover them in paper or fabric, and then store in a sturdy container until next year.


Never use real candles to decorate a tree. Use battery-operated, flame-less LED candles instead.

If you do use real candles, follow these candle fire safety guidelines:

Use only non-flammable candle holders.

Place candles where they can’t be knocked down or blown over.

Keep candles away from any flammable objects like decorations or drapes.

Never burn candles near trees or greenery.

Never leave a burning candle unattended. .

Keep safe this Holiday season.  SERVPRO of Collinsville/Troy is always here to help

Trying to sell a home?

11/19/2018 (Permalink)

Are you wanting to sell your home or are you a realtor trying to sell? When you are wanting to put your house on the market deep cleaning your home is a great first step. Having a freshly cleaned home makes it more appealing to the potential buyer.

SERVPRO of Collinsville/Troy specializes in general cleaning, carpet cleaning, deodorization, odor removal and more. 

The crew will wipe walls, ceilings, trim, lights, cabinets and anything you want us to clean. We can clean out your duct system, professionally clean carpets, upholstery and drapes. 

Did you run into a problem while inspecting your home? SERVPRO of Collinsville/Troy specializes in mold remediation as well!

Give our office a call to get your cleaning estimate scheduled.


Thanksgiving safety tips.

11/14/2018 (Permalink)

Thanksgiving is already next week. SERVPRO of Collinsville/Troy wants to wish everyone a wonderful and safe Thanksgiving Day! To help keep you, your family and your home safe this year take a look at these tips:

  • Stay in the kitchen when cooking.
  • If you leave the room, turn off the stove and move the pan from the burner.
  • Keep things that can burn — oven mitts, towels, and wooden spoons — three feet from the stove.
  • If a fire starts, slide a tight-fitting lid on the pan and turn off the heat.
  • Avoid loose-fitting clothing that can easily catch fire.

Cooking fires is one of the main causes for home fires a year. Being aware and paying attention while you are cooking will help prevent a fire from starting. Stay safe this Holiday Season and remember SERVPRO of Collinsville/Troy is always Here To Help!

SERVPRO has crews in Florida!

11/6/2018 (Permalink)

Storm Damage SERVPRO has crews in Florida! Loading equipment for Florida.

SERVPRO of Collinsville/Troy sent 5 of our crew members down to Florida at the end of October, to help with restoration and clean up from the hurricane. Our crews are working hard to help as many people as we can. 

SERVPRO as a company has a Storm Team. There are franchises all over the US that participate in the Storm Team. Our corporate office sends an email after a disaster strikes a state asking who would like to come help.

Last year our franchise went to Texas for a few months, cleaning up after their hurricane. Now this year we are in Florida. SERVPRO is always here and ready for any disaster that strikes. We have the man power and equipment to make it look "Like it never even happened."

If you experience a fire, water damage, mold growth or vandalism to your home or business give our office a call.


No matter how big or small, water damage is no match for us.

11/1/2018 (Permalink)

SERVPRO of Collinsville/Troy's professionally trained staff is ready for any size disaster that occurs. Whether it be a small leak to a full flooding. We have the man power and equipment for any disaster that happens in your home or business.

We are ready and available for all emergency services any hour and any day of the week! When our crew arrives you will be given details on how the mitigation process will go and also how long it should take us to finish. 

Our crews understand the urgency to get your home or business back to normal. They will work around the clock to get your disaster looking "Like it never even happened."

You can always count on us to save the day or night. 

Give our office a call at 618-667-8648

We are ready no matter what time!

10/24/2018 (Permalink)

Why SERVPRO We are ready no matter what time!  Late night water damage.

You can never predict when a pipe will burst or if a fire will occur. But, you can count on us to be there within just a few hours of a phone call. We will have crews working late into the night and right back early in the morning to get the job done! 

SERVPRO of Collinsville/Troy is ready for any disaster at any hour! We continue to take calls and emergency jobs any day of the week no matter if it is Tuesday at 9 am or Friday at 11 pm.  Our answering service will take a message and page out the on call crew. You will then be contacted by the on call crew member to schedule the job. 

Call us at 618-667-8648