Recent Posts

Have You Checked Your Gutter System Lately?

10/27/2020 (Permalink)

a roof with clogged gutters from leaves and a baseball Clogged Gutters

Now that we are well into the fall season, SERVPRO wants to remind homeowners about an important functioning item we tend to overlooked each year, your gutters.
Although you may not think about it, the state of your gutters can affect many other areas of your family's property, which includes your roof and foundation. If your gutters fail to function they way they are intended to do they can wreck havoc on your home or business . The most common problem that homeowners face with their gutters is that they fail to drain or channel excess rainwater far enough away from your foundation. That excess water can back up under your home's foundation or into your basement. If rain water doesn't travel through your gutters freely, it's most likely because the gutters are clogged with leaves or debris. This is especially common during this season when trees are dropping their leaves. If you have clogged gutters it can often lead to costly foundation repairs that can cost thousands of dollars. Having your gutters regularly cleaned (at least once or twice a year) can prevent a major water damage from happening to your property.

if you are concerned about your gutters not functioning property, SERVPRO encourages you to have them inspected by a qualified company to avoid any future water damage from gutters that are clogged.

When water backs up into your basement our foundation, it very well may be a gutter system that is not functioning properly. Be sure and call the cleanup team that is "Faster To Any Size Disaster" in the event water damage strikes your home or business. 

Staying Safe during a Flood Event

10/27/2020 (Permalink)

a flooded living room with a floating rubber duck in the water Flooded Living Room

Do you know how dangerous flood water can be? A depth of 6 inches can sweep you away, and a depth of 12 inches can sweep your car away. Floods are fast-moving and aggressive, and if you didn’t heed the warnings to evacuate, then you need to know how to stay safe not just during the flood but after.

1. Staying Safe During Flood 

During a flood, you should stay in a safe location, and it is best to discuss this location with others so that when/if you need to be rescued your family can give first responders the most accurate information. Your safe place should be an elevated location. If you choose your house, do not go into the enclosed attic. The level you want should have numerous exit points so that the rising waters do not trap you. Additionally, when the flood begins, stay at your designated location. Do not attempt to leave, unless absolutely necessary because you could be at risk of drowning. Essentially, staying safe during a flood comes down to remaining calm and trying to stay above the rising water.

2. Staying Safe After a Flood

Standing flood water can be potentially hazardous. Not only do possible downed power lines present the risk of electrocution, but the water itself may also be contaminated from sewage and other debris. While a building was your sanctuary during the flood, a flooded building now presents serious health risks. If it is not possible to stay in a dry area, it may be wise to wear heavy gloves and boots to prevent contact with any potentially hazardous materials, but it is best to avoid contact if possible. When the time comes, seek out restoration specialists SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon, to restore your home from any lasting water damage and to help with any hazardous cleanup.

Flooding and the resulting flood water are dangerous. It is never wise to ignore a call to evacuate, but it is not always possible to leave. When you must stay behind, it is essential to find high ground and avoid contact with contaminated materials. 

Storm Preparedness

10/27/2020 (Permalink)

an emergency checklist with a orange highlighter pen Emergency Checklist

Storm Preparedness

If you are a homeowner in the Madison County & St. Clair County region, you have probably thought about what might happen if a storm causes your house to flood. Planning is always important where storm safety is concerned, especially if you live in a flood zone. Here are four steps that you can take to prepare your home and family for a potential storm involving flood water.

1. Sign Up for Local Alerts

If your community offers an emergency warning system, sign up for it as soon as you can. Alerts are also provided by the Emergency Alert System and National Oceanic and Atmospheric Administration Weather Radio.

2. Determine Your Flood Risk

Do you live in a flood zone? If you don't know, it may be time to visit the Federal Emergency Management Agency's Flood Map Service Center online to find out. If it turns out that floods are a significant concern in your area, you will likely want to purchase flood insurance for your property.

3. Protect Valuables

Valuables can easily become damaged from flood water. Protect yours by keeping gutters and drains cleared, purchasing a battery-operated sump pump and moving said items to higher levels in your house. Important paperwork should be digitized and stored in a waterproof box to protect it from water damage in a flooded building.

4. Plan Your Escape

Having a smart escape route in place is important when a flood is threatening your home. Put a plan for emergency shelter in place, and practice various escape paths with your family on a regular basis. Having supplies such as batteries and medicine on hand is also very important.

Your first priority with flood water is to get yourself and your loved ones to safety. Your property also matters, but storm damage restoration specialists can typically help you resolve any damage that does occur. Planning ahead of time by following the steps above puts you in a better position to keep your family and your investments safer in a flood-related storm.

AT SERVPRO, WE RESPOND IMMEDIATELY

10/27/2020 (Permalink)

SERVPRO representative answering the phone SERVPRO Administrative Assistant

When You Need a Rapid Response to Your Damage, We Respond Immediately

SERVPRO knows that when you call our company, you may be feeling overwhelmed, confused, stressed, and vulnerable. You need an expert to guide you through the crisis you have just endured. SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon has specific fire, water and smoke damage training and the expertise to help you through your dilemma. We specialize in fire, water, smoke and storm damage cleanup and restoration. In fact, it's the cornerstone of our business.

What to Expect When You Call

When you call, our friendly representative will ask several questions regarding the type of damage you have incurred. These questions will help us determine what equipment and resources to bring with us when we deploy, including how many trained SERVPRO restoration specialists that may be needed for your particular situation.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information including your phone number and email address
  • Your insurance carrier (if applicable)
  • Has a claim been turned in?
  • Name of Adjuster (if assigned)
  • The street address of your home or business
  • When did the damage occur?
  • What caused the damage (if known)?
  • Is there electricity and water available (on-site)?
  • Is there standing water (if applicable)?
  • What year was the home or business built?

About SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon

SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO can also mitigate mold and mildew from your home or business. Our owner's David and Angie Wolfe have over 26 years of industry experience so you know you are in good hands.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO.

Why You Should Choose SERVPRO

10/20/2020 (Permalink)

a split screen view of our corporate facilities from a sky view, and team members TEAM WOLFE

Did you know that SERVPRO of Collinsville/Troy is an IICRC Certified company? So, what does IICRC stand for you ask? The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies like ours.

IICRC Certified Firms must:

Present accurate information to consumers and conduct business with honesty and integrity.

Require a technician on all jobs who has been formally trained and passed all required tests.

Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

Maintain liability insurance to protect all parties in the event of an accident.

Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing and maintaining the main industry standards and reference guides for professional carpet cleaning, water damage restoration, Advanced structural drying and mold remediation. These IICRC standards take many years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified company. We believe in continuous training of our employees from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property to its preloss state.

We Are Here For You When Fire Strikes

10/20/2020 (Permalink)

Flames showing from a roof of a brick home Flames raging on a roof

The damage caused by a fire doesn’t end when the flames have been extinguished.  When dealing with fire damage, homeowners often see their possessions that they spent their lives working for along with the roof over their heads destroyed, leaving them searching for a safe place to stay while they figure out what's next. Meanwhile, businesses can find themselves in financial struggles and unable to deliver their goods and services leaving them exposed to potential loss of clients, marketing share and potentially not re-opening. Rapid fire damage restoration can hold the key to limiting the emotional and financial struggles caused by a fire. SERVPRO understands this and knows how important it is to get your lives back to normal and businesses back open.

EVERY 65 SECONDS!

According to the latest numbers from the National Fire Protection Association, a structure fire is reported every 65 seconds. When a fire alarm sounds, emergency responders and fire departments answer the call for help with rapid response and deployment to the scene of the fire. When the fire is out and the smoke clears, SERVPRO team members respond, ready to help with the same rapid response and quick deployment to your damage home or business – 24-hours a day, 7 days a week, 365 days a year.

WE ARE HERE FOR YOU ALWAYS

At SERVPRO of Collinsville/Troy, we never take a day off because we know fires happen anytime, all the time and we are to serve you!

Commercial Large Loss Team

10/20/2020 (Permalink)

a 53' SERVPRO commercial trailer with graphics sitting in a parking lot TEAM WOLFE Mobile Command Center

When your Madison and St. Clair County, Illinois business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps, boarding up windows and doors to secure the building and remove water and debris. Rapid response to these vital building stabilizing protocols can drastically reduce secondary damage caused by these destructive events.

After protecting and securing the structure, our team of professionals at SERVPRO of Collinsville/Troy can begin the restoration process. Your business may need reconstruction work to get your property back to its preloss condition. That's where our team can quickly and efficiently move to phase 2 after mitigating the initial damage to your property. SERVPRO of Collinsville/Troy is one of the region's "Full Service" construction/reconstruction service providers.  

The professionals at SERVPRO of Collinsville/Troy can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas with our experienced team of carpenters and other skilled construction team members. Having one qualified company for the entire process can minimize the confusion of dealing with multiple contractors, save time and keeps costs low.

SERVPRO of Collinsville/Troy can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

When it comes to business interruption, we understand that if your doors are closed, you are losing revenue so we strive to minimize your business interruptions and get you back to what you do best, run a business. When you have water damage in your retail, hotel or hospitality building, warehouse or apartment complex, you need it fixed before you lose your revenue. While some restoration projects take more than a night to take care of properly, we can assist you to manage the water or fire loss where you don’t lose any occupancy or revenue while also mitigating the damage.

David and Angie Wolfe have over 26 years of experience in the restoration industry. Trust SERVPRO of Collinsville/Troy to take of all your cleanup and restoration needs.

At SERVPRO, We Help You Get Back To What You Do Best!

10/19/2020 (Permalink)

Commercial multi-story building with a SERVPRO 53' semi trailer parked in front of it. SERVPRO Commercial Services

When your St. Clair and Madison County Illinois business has been damaged by fire, water, smoke or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps, boarding up windows and doors to secure the building and remove water and debris which we refer to as building stabilization. Rapid response to these vital building stabilizing protocols can drastically reduce secondary damage caused by these destructive events.

After protecting and securing the structure, our team of professionals at SERVPRO of Collinsville/Troy can begin the restoration process. Your business may need reconstruction work to get your property back to its preloss condition. That's where our team can quickly and efficiently move to phase 2 after mitigating the initial damage to your property. SERVPRO of Collinsville/Troy is one of the region's "Full Service" construction/reconstruction service providers.  

The professionals at SERVPRO of Collinsville/Troy can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas with our experienced team of carpenters and other skilled construction team members. Having one qualified company for the entire process can minimize the confusion of dealing with multiple contractors, save time and keeps costs low.

SERVPRO of Collinsville/Troy can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

When it comes to business interruption, we understand that if your doors are closed, you are losing revenue so we strive to minimize your business interruptions and get you back to what you do best, run a business. When you have water damage in your hotel or hospitality building, you need it fixed before you lose money that night. While some restoration projects take more than a night to take care of properly, we can assist you to manage the loss where you don’t lose any occupancy while also mitigating the damage.

2020 TEAM WOLFE Golf Scramble

10/9/2020 (Permalink)

A Golf Club Marker with two golf tees and a SERVPRO golf ball near the marker on the grass. 2020 SERVPRO Business Appreciation Golf Scramble

SERVPRO just finished up with our last TEAM WOLFE Business Appreciation Golf Scramble at Stonewolf Golf Club for our customers and clients we serve all year long. We had over 80 in attendance!

We truly love giving back to our clients and our community! We take nothing for granted and truly value the relationships we have forged through the years.

SERVPRO of Collinsville/Troy takes great pride in being a part of the community. We understand that communities like ours hold America together. We want to do our part to ensure the region thrives by helping our neighbors by giving back through donations, sponsor support with community and school sporting events, charities that are dear to our heart and by keeping the Collinsville and Troy Illinois region safe and making our communities we serve the best they can be.

SERVPRO of Collinsville/Troy's David and Angie Wolfe have over 26 years of experience in cleanup and restoration services and when necessary, reconstruct commercial properties with our team of highly trained technicians, carpenters and specialists with our very own in-house Construction Division. You can count on us to get you back up and running so you can get back to what you do best, serving our families, neighbors and the communities we live in.

Welcoming Spring!

5/11/2020 (Permalink)

We are in the first weeks of Spring, and although it is always good to see the sunshine, hear the birds chirping, and see the grass beginning to turn green, there are some other parts of Spring that we must be prepared for. Here in the Midwest, and in Madison County, we must consider that this time of the year can also bring many storms and rain showers. This can also mean the risk of flooding or tornadoes. While preparing for this potentially rainy season, some things to be aware of are: 

  • Have you checked your sump pump?- Sump pump failures can be a cause of many water related emergencies. It is important to check that your sump pump is working properly, plugged in, and has a working battery backup if it has that feature.  
  • Your insurance coverage – Check your insurance coverage to see what would be considered a coverable loss. Consider making any changes to your insurance policy that you think might be necessary. It is always a good idea to be knowledgeable and prepared in case an emergency happens. 
  • Have an updated home inventory – While this can feel like an overwhelming task, it can be an invaluable resource in in the case of an emergency. There are many apps that are available to help you create a running list of the items that you have in your household. This list can help immensely in the event that you need to ever file an insurance claim. Another way to record items in your house is to record a video of each room in your house. Don’t forget to include areas such as closets or in drawers.  Be sure to include serial numbers when applicable and ensure that the video is backed up somewhere that you can access it remotely if needed.  
  • Have an emergency plan prepared for you and your family – This may include such as things as having copies of important papers such as insurance or medical information backed up and stored in a safe place, having an idea of where your family and pets could go in an emergency, and having a list of emergency contacts prepared. Knowing this information and being prepared can lessen panic and help to ease the chaos that an emergency situation may bring.  

All of us at SERVPRO of Collinsville/Troy are wishing you a safe and dry spring season. However, if you should be affected by spring storms or any other emergency, our experienced team is available 24/7. Contact our office at any time at 618-667-8648.